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Wrong item received. Do I have other options other than sending the item back?
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30-07-2020 4:43 PM
Seller sent the wrong item to me, and I opened a return request. The seller was not responding, but the return request was accepted automatically. However, due to the covid-19 situation, I'm not going to the post office which is quite risky. Can I ask the seller to send a replacement and I dispose of the wrong item? The item I received was a very cheap plastic pen bag, which I don't think is worth sending back. Thanks.
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30-07-2020
4:50 PM
Ebay MBG says you open case for not as described, seller provides returns label (assuming posted from UK), you post back for full refund.
If you fail to return item within time ebay give you, you won't get refund.
Ebay have extended timescale, but you still have to keep to it.
If you can work out a different solution with seller, that is up to you, ebay won't get involved.
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