Seller abusing return and refund policy - not sure what to do next.

[eht1eht]

Hi, 

I bought a hardback book at the end of June.  A couple of days after I'd paid for it, I got a message from the seller, who by this time had changed the listing, saying it was an eBook, not a hardback copy as the listing had stated.  

I got in touch with him, pointed out that I needed a physical copy as it was a gift and he messaged back saying he would refund me but, of course, no refund has arrived.

I was due to escalate the case tomorrow so tonight I got a message saying he would accept the return and with a postage label.  He knows full well that, as I haven't got the book, I can't return it.  Also, eBay closed the listing so I couldn't download it from the link he sent even if I wanted to.

So he has my money, and in the message eBay sent to say the return was accepted, it said that, if I don't return the item, I won't get a refund.

How can I return something I haven't had?

He has, by his feedback, done this to a number of other people - what do I do?

Any help or advice would be greatly appreciated.

Thank you in advance,

eht.

[ragitis]

Bought & paid for a pair of trainers on eBay. 16 days later trainers arrived. (sellers policy on returns 14 days) out for a walk wearing  said trainers less than 100 yards and the eyelets on both pairs popped, binned then on returning home. 

Just wait until you need redress & customer satisfaction from eBay

[pixiesen2012]

@ragitis 

why did you do that?

returns policies are for change of mind returns,


if an item isn't as described you just open a not as described case in theResolution Centre, get a prepaid returns label and a full refund once you send the item back

but you don't get a refund if you throw the item away!

[ragitis]

I was so peed off that a business could sell such poor quality. There Pos. FB was in the 1000's. should have checked prior to ordering, there Neg Fb , 85 in one month!!