Problem with an open case

[5553robertw]

Hey everyone,

We've had abit of an odd one, and would like some advice! We've ordered a item back on the 13th of december but still haven't recieved it, due to current events we expected a delay and a late present but waited until after christmas to message and opening a case. In fact we never recieved a notification on it being posted. on replying the business seller has apologised for the item going missing and has said they threw the tracking number away. We've agreed to him sending a replacement but he's insisting we close the case before he sends the item with multiple messages asking us to close it before he sends it. 

just a quick edit, thank you to everyone for your messages! i am having another issue though as it's been over thirty days since my purcase, i'm unable to see a way to escalate the case. What would you guys reccomend? 

what do you think i should do? 

thanks everyone!

michael

[plpmr]

once closed a case cannot be reopened and never go for a replacement always a refund.

Unless you escalate the case to eBay it will time-out.