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REFUNDS
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20-06-2020 7:04 PM
I BOUGHT 3 ITEMS FROM SELLER, 1 OF WHICH THEY EMAILED TO SAY THEY CANT SUPPLY IT AND WOULD ISSUE A FULL REFUND. WHEN I CHASED UP REFUND THEY TOLD ME THEY CANT ISSUE PARTIAL REFUNDS BECAUSE EBAY WONT LET ALLOW IT ? IS THIS CORRECT EBAY !!!!!
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20-06-2020
11:21 PM
Was the seller sending all three items together, maybe with combined postage? If so, if you receive the other two, but not the refund, you cannot open a case for item not received, it would need to be for not as described, the order was incomplete. The seller would then have to either make the refund, after which you close the case, or if not, the seller would have to supply a prepaid return label for you to send back the two received and get a full refund.
There is nothing to prevent the seller making a partial refund, they just need to go to the Paypal transaction where they will find the link to make the refund.
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