Purchased item, seller sent to different address however shows as delivered and signed for.

[reg_coop]

Hi

I purchased a piece of jewellery which was sent out first class signed for not tracked

It was marked as delivered and signed for today however it was not delivered to me or signed by me

I contacted Royal Mail with the tracking number and they confirmed it was not my address on the package.

I suspect this is fraud from the seller

Any advise on where i stand or following action i should take, i have raised the issue with PayPal

Thanks

[ruby*tuesday]

In those circumstances you need to open an Item Not Received Case with Ebay. You haven't actually opened one with PayPal have you?

Contact Royal Mail and ask them to Confirm in Writing that the Item was not Delivered to your address. Send a copy through the Case Notes to EBay or PayPal depending who you have Opened a Case with. 

[*guinevere*]

@ruby*tuesday The OP says he raised it with Paypal in their OP. I understood this to mean they have opened a Paypal case.

@reg_coop if you haven't opened a Paypal case open one in ebay first.

[ruby*tuesday]

Doubt he has opened a PayPal Case. Not that easy is it? See whether he can clarify or not???

[reg_coop]

Hi

I opened a PayPal dispute first, I was unsure of my best course of action and took that road.
I was not sure if i could mark it as not received on Ebay as it shows as delivered via the tracking information

[*guinevere*]

Ah, I thought so. In that case I repeat: Stick with the case.