I have a problem with a seller. I purchased a 2 large rolls of elastic for making face masks. The black elastic was good quality. The white elastic was flimsy and cheap. After a few days I decided to contact the seller about a refund. This was in May. The answer I received was polite and promised a refund.
However, after a couple of weeks I didn't get the refund so I contacted them again. This has now been going on for weeks. At point then said the refund would be done if I promised to not post a negative review, and I agreed. Still no refund. I have been receiving weak promises of a refund since April, and the last time, (this week) I was told it would be done with 3 days. I know I should have been more aggressive, but I knew they were probably experiencing problems just like everyone else. The person who was responding was nice, but kept referring to a "partner" who had to do the refunds.
The 3 days came and went - my last message was that I had waited long enough, and I was going to post a negative review for not only the product but the poor customer service if I didn't get it immediately. I received a flippant message saying:
"Of course you can, I will commit suicide tomorrow, whatever you want".
This was obviously not from the person who had been so nice, but presumably from the "partner".
I immedately responded back saying I was very disappointed in this unprofessional and immature response, and that I was going to contact eBay, which I should have done a long time ago. In response I received two messages:
"what a shame ,your order is right,but u are disgusting and gready"
and " Dear friend，I will check it with my partner and record it for you. I will do my best to solve it for u after checking it, ok? It’s really my honor to serve you. Best regards"
At this point, all I want is to leave negative feedback about the product and the customer service, but when I look at the eBay site, there is NO WAY for me to do this becaue the order is outside the date range for doing that.
Is there anything I can do?
