Order not arrived and not showing in my transaction history

I ordered an an item on ebay and had the confirmation of the order. The goods never arrived and the seller is not replying to me. I have tried to go to my ebay account to contact ebay but as the transaction is not showing in my history i cannot request ebay to help. I cannot find any other way to contact ebay as the telephone service is currently not working. Can anyone help with what i should do? Thanks

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