Non-receipt case

[kone1949]

Seller sent the wrong item, I asked them several times to re-send correct item by first class post as need urgently for a cake that had to be completed by friday.  They would not confirm that items would be sent 1st class, so I advised if they hadn't confirmed by 11am today I would process return and refund through ebay.  The items have been posted back today using ebays pre-paid label. The seller is now asking me to open a non-receipt case.  Why do i have to open a non-receipt case, I received the wrong item?   Any help appreciated.

[tobiasd4]

You did receive an item, so not as described is correct case.

Carry on & escalate to ebay if seller does not refund within a few days of item being delivered.

[kone1949]

Thanks for your reply, I’ve not sent anything back in years, so if I processed return under wrong item sent, seller accepted return, I posted item, therefore I don’t understand why I should have to open a case in the resolution centre as the seller is requesting, surely the proof of posting  and tracking No. should be enough for them to process refund? Just feel they are making me jump through hoops to get refund.  Any help appreciated.

Kind regards

Viv.

[ruby*tuesday]

If you don't Return through an EBay Case. The Seller could just ignore you. Sellers do get a Fee Credit as long as they accept the Return within 3 Business days.