Item not recieved and cannot open case

[foxyellow71]

In the early half of april, i made an order from a seller from hong kong.( I made several orders from around the world on that day)

I knew the package would be delayed, so i waited, and surely enough some of my other packets were arriving one by one, so i thought i would leave it as covid-19 had lead to major delays in delivery. However, it has been 4 months and my item shows no sign of arriving! (I have purchases other items from hongkong at a similar time and they are here a month ago). Ebay will not let me open a case, as it has been 4 months, but the seller told me to wait because of covid-19 delays. What should i do?

[jane3398]

Open a not received case in Paypal.  Escalate after 2 days but before 20.  Hope this helps.  You have 180 days to open a case in Paypal.