Item no arrived

[tinacee20022]

Hi I ordered items on 2nd April and was given a delivery estimate of 6th April.  The item dd not arrive then and I contacted the seller and received an explanation that the post office was priorising medical deliveries and therefore my parcel would possibly take up to 10 days, even though it was first class,  I foolishlly closed the resolution thing.  But I have been emailing the seller since Wednesday 8th April asking for the tracking no so I can track the parcel, but she is not responding.

What are my options now?  I have only used Ebay once before and had no problems.

Thank you for reading my post.

[tressygirl]

You were conned into closing that case early before it was fully resolved,  another cannot be opened with eBay.  Post Offices are certainly not prioritsing medical items being posted first,  out of the hundreds of thoussands of items for them to deal with,  they have no clue what is inside!

You have to open a case now with Paypal.  Log into your PP account,  and on the left select Resolve a Problem,  open a case for item not received.  Escalate after 2 days but before 20.

Do not close this one  on any other excuse the seller offers,  it is your last chance for a refund,  and do not forget to escalate. 

[tinacee20022]

Hi Knighrider thank you I would have been patient, but the seller lied to me and is not responding to my emails. I am not an Ebay regular buyer and I have learned from this, as a matter of fact three other suppliers who I ordered from at the same time have sent their items and I received them three days ago.

I only wanted an answer. I won't buy from Ebay again as I paid with my credit card and Paypal say they cant see any purchases on their account.

Its very sad as I know there will be the majority of honest sellers on this site.

[*knight-rider*]

` I would have been patient, but the seller lied to me and is not responding to my emails`

could`nt agree more honestly!
i`ve never judged anybody on here by the issues they might have, we are all human and stuff happens, but it`s how they deal with the issue i judge them by and telling lies or useing old excuses doesn`t work for me either.
i`m just simply pointing out that given whats going on at the moment, just allow a few extra days, because people are still expecting items to turn up in a couple of days and they won`t. i`m not justifying your sellers lack of contact or lies, because that`s not the way to do business, but the safe guards are there for buyers and an extra couple of days won`t make any difference 🙂
have a good easter, best you can anyway 🙂

[tinacee20022]

Well its 8 days later I have contacted the seller twice again with no response. I wont use ebay again but I will be informing people on social media not to use this person. I find it really bad manners to lie and then lie again. This item was supposedly sent first class 14 days ago. If she is genuine why is she not contacting Royal Mail and then letting me know what is happening.

I am so upset with this.

But thanks for responding.

[*knight-rider*]

i`m afraid i agree with you about the lie`s, there`s no need for it, i paid £40 for a cd on the 7th and now i`ve had to open a dispute, the seller won`t even talk to me, i also had another one mark an item as dispatched one day, but then in later conversations tripped himself up and informed me he posted it good friday, which was 3 days later!
In sellers defense though, there is a terrible delay on orders which are taking around a couple of weeks to be delivered, i`m still waiting on stuff from the 7th april, so it`s not all the sellers fault, you need to strike a balance 🙂
My best advice for anyone buying off here, is if your desperate for anything you buy, don`t bother, because you won`t receive it within a week, maybe even two.

[tinacee20022]

That's actually not completely true tho knight-rider, I had a lot of stuff from four different sellers ordered at the same time all delivered well over a week ago. I know there are many good sellers on here, unfortunately some are not so good.

Never mind - more important things happeining in the world right now.

Thank you all for your replies.

[john1297576]

You should have kept the case open. Of course there can be delays at the moment, but you still have the back up of opening a case with Paypal for Not Received.

Tracking is for the benefit of the seller, asthe buyer you will be the first to know when received.

[tinacee20022]

Hi I know I was stupid but believed it with all that's going on at the moment. the item is showing in my purchase list in returned or cancelled orders, but I've had no contact at all from the seller, apart from the story about her post office prioritisin medical items.

Have no idea what's going on with this, the payment has gone from my account and theres been no refund.

[*knight-rider*]

people need to allow an extra few days on orders because of what`s going on, i`m still waiting for four items i should have had a few days ago. The post office are`nt putting medical supplies above everything else, but they are behind a bit because of sorting offices being short staffed, so people need to have some patience 🙂