Item bought when account compromised,despite CS cancelling order now have unpaid item against me!!

[triumph-vitesse]

Despite all my efforts, ebay CS just dont talk to one another!

My account was hacked over a month ago and the **bleep** bought two items but was unable to complete the purchase.

I carried out all that was asked of me and I was told both items were removed, great!

However, the second item returned, I had contacted the seller several times pointing out what had happened with NO response from them.

I now have an unpaid item against despite being told by CS is was sorted, I am so tired of trying to get the ponit over to CS I just feel like "what the hell"!

Ebay please sort out this mess!

[red_magpie]

Ebay please sort out this mess!

We are not eBay. This is a member to member forum, there's no-one here from eBay.

Your account was probably not "hacked". Most hijacked accounts to day result from users still falling for fake or "phishing" emails, which trick them into giving away their passwords.

There is a huge amount of advice available on how to avoid this. Be aware that you may not be refunded if you fail to exercise reasonable care to keep your account secure.

[triumph-vitesse]

Sadly you are wrong, I was not phished by email, my ISP was hacked (march 2020) that is how the login info was gained.
I was hoping without resulting in further time wasted talking to eBay to resolve an issue they said was sorted at the time!
I hoped that the "community" had experienced similar issues.
Again a waste of my time, ho hum!
i shall not bother posting on here again!
Bye