INTERNET SECURITY NOT COVERED BY EBAY MONEY BACK GUARANTEE

[4162lesley]

Recently I bought internet security from a seller who sent me a key number but no disk.

The key was an already used one so I contacted the seller who ignored several messages, forcing me to ask eBay to step in.

I was told they do not cover this sort of product so I was left out of pocket and completely disillusioned with eBay's money-back guarantee.

I will now check before buying on eBay just in case they don't cover other items 

[plpmr · Accepted solution]

adding to the advice already given -

As you treat this a serious matter and even blame eBay - why not leave feedback to reflect your experience and to warn others?

[4162lesley · Accepted solution]

Thanks for the reply, it's the first thing I did this morning

[4162lesley · Accepted solution]

as a result of the poor cover offered by eBay, I just bought a battery charger on ebid. I haven't used ebid before but the charger was £20 cheaper than the identical one on eBay so I got my money back from the internet security code that didn't work without eBay's help 🙂

[arkwebus · Accepted solution]

But the negative feedback is not showing so presumably did not work or taken down for rule breach

@4162lesley 

[4162lesley · Accepted solution]

I had given positive feedback then followed up with my warning to my fellow ebayers. if the follow up is not there then possibly eBay don't want me to warn people

[red_magpie]

There's no point in blaming eBay if you didn't read their terms and conditions.

EBay's money back guarantee only covers tangible items. If the key number was listed for digital delivery, it will have been prohbited for sale anyway.

You can read full details of eBay's money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

The better news is that you might still be able to get your money back through PayPal, if that's how you paid. They have a more flexible approach to digital delivery. See: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

[arkwebus]

On a live listing there is a "report" button where you can use the reason "digitally delivered goods" [which are prohibited on ebay as you have been told]. 

If you go to the paid listing it may still be there to report it.  It's on the right hand side - if so - and you have to find the report category

@4162lesley 

[tsmgmd]

You have been on eBay for 15 years and I think it's a bit unfair to blame eBay in this case.