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I've had a long running dispute with a seller over them not refunding me for a returned item.
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13-12-2020 12:58 PM
I have been requesting a refund from a commercial seller for a pair of slippers which I returned. I wrote the seller numerous emails and even sent an official letter to their place of trade. All I ever received back were automated replies. Ebay has closed the case now and found in my favour, saying I will receive my refund which may take 3 - 5 days. However that was dated the 6th December and the refund has still not appeared in my paypal account. I cannot find a way to message eBay direct about this, so I hope someone on this forum can offer me advice please.
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13-12-2020
2:02 PM
There's no point in blaming the seller.
When you buy through eBay, you have to accept that all payments and refunds are made through eBay.
It can be a slow process, with actual timescales often being a lot longer than eBay's estimates. Neither you nor the seller have any control over this.
Buying on eBay isn't like the shops.
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