I have recently purchased a M & S cashmere jumper off E.Bay

[wrencottage]

I have recently purchased a M & S cashmere jumper which was advertised as B.N.W.T.

Due to the circumstances we are in, it took some to arrive and when  it did it was obviouse that it was not new and that the tag had been tied on.  I have many M & S cashmere jumpers , some old and some new, and none of them are in this condition.   The jumper has no fluffyness it looks almost 'bald'.  The hem has loss it's shape and doesn't hang correctly or bounce back into shape.

I do not now what to do.  I really feel I have been taken advantage of. 

I would really appreciate some advice on this.

Wrencottage

[pixiesen2012]

go to the Resolution Centre and open a not as described case

the seller then will have 8 days to issue a prepaid returns label

and if they don't you go back on day 9 and ask ebay to step in