I have been charged for an item that was removed from listing by eBay and not received.

[chrishu_1872]

Please advise how I obtain a refund. More importantly , why was I charged after eBay removed the item from listing ?

[rusticrye]

That doesn't mean the item won't arrive. I expect the listing got caught up in the sweeps Ebay is doing to rid the site of profiteers, price-gougers, and illegally-trading sellers.  But if it hasn't arrived by, say, a week after the last delivery estimate on the order, open an Item Not Received case.  Read Ebay's 30-day Money Back Guarantee for details. It's on every listing and in various other places across the site. If you find you can't open one on Ebay, open one in PayPal.

Not sure what you mean by 'why were you charged'...? You weren't charged anything. You made a payment direct to the seller for an item you ordered. Ebay can't reverse that payment if that's what you were expecting, because they have no involvement in the payment process. Your payment went direct from your PayPal account or card to the seller's PayPal account, via PayPal. And even if Ebay was involved in the payment process, they couldn't just reverse the payment as they item may be on its way, as I stated above.

@chrishu_1872 

[chrishu_1872]

Your comments are appreciated.
My main grudge stemmed from the fact that eBay had identified a problem with the Seller and subsequently removed the item from the listing. As a relative newcomer to eBay I automatically assumed that payment for such a withdrawn item would not proceed. I acknowledge the existence of two distinct entities in eBay and Pay Pal but anticipated an automatic stop on payment for such a removed item.
eBay have refunded me the full amount as I would expect but I have to wonder if the refund would automatically be processed in cases like this or does the onus remain with the Buyer to monitor accordingly ?

[corred]

@chrishu_1872 

You are not beng charged, you sent the payment

Where an item is removed by eBay either for a compromised account or an item not permitted for sale on eBay then the case procedure to obtain a refund is different.

The item being removed means that the payment details are no longer linked to the purchase in eBay as that transaction has been made null & void.

The procedure is therefore either to phone Customer Services & request they open a case on your behalf or to move the Money Back Guarantee case over to Paypal.

Log into Paypal & find the transaction, click on it & then when the detail appears you check to see if the payment is pending or unclaimed.....if so cancel the payment.......if however the payment has complete.....once the last estimated delivery date has passed choose the "resolve a problem" link.

Open a case for item not received, Add in the case notes that the item was removed by eBay.

You can escalate the transaction after 2 days for Paypal to step in to resolve the case

[chrishu_1872]

I did indeed send the payment in good faith only to be advised by eBay that they had removed the item due to concerns over the seller. The bottom line is that I have been charged for an item that was removed from listing by eBay. Thank you for your advice. I fear that this experience will curtail my involvement with eBay.

[1902elder]

When Ebay removes an item, or suspends a seller, it is for the protection of members. If you don't receive the item, then you will get your money back if you follow the advice you have been given. As for curtailing your involvement, that is your decision to make, but these are uncommon experiences, the vast majority of transacions are seamless.