I have a dispute with a seller over missing parts, but won't answer my emails

[rainbowbridge572012]

I purchased a 4 metre awning from a seller via Ebay UK, the seller has a UK business address & the item was dispatched from the UK. Because I suffer from a heart condition I was unable to check the full package (too heavy, I know my bad), then with Covid 19 I couldn't get a builder to erect the item, when I did manage this they found 3 wall brackets were missing. I contacted the seller 3 times though Ebay but they never replied. Ebay were unable to help due to time lapse  but suggested I contacted Paypal as I paid by debit card though them.

Seller offered a full refund if I returned the item (return postage to be paid by me) but they gave Paypal a return address in China. I was offered £15 though Paypal's return postage policy but the quote for postage was nearly £300 double what I paid for the awning. 

Paypal will be closing this dispute case soon in favour of the seller. 

Ebay have been lovely over this matter but I'm at my wits end, I'm left with a garden awning I can't use & £149.99 out of pocket. Any one out there got any ideas how too help please.

Regards Carol

[plpmr · Accepted solution]

adding to the advice already given -

Unless things have changed [I hope for you they have] PayPal returns are to the registered address the seller has with PayPal and not the item location.

However PayPal do have a plan that a buyer can sign up to for free returns.

[john1297576]

It came from the UK then the return address is in the UK. Seller has conned you, out of time to use ebay's money back guarantee where the SELLER would have had to pay return cost.

Surely if it is only 3 wall brackets that are missing then any competent builder would be able to resolve this.

[temperate_porcine]

Cut your losses Carol, nip down to the local DIY outlet and buy some suitable brackets.

[rainbowbridge572012]

Cheapest bracket's £16.99 each, can't find any supplier that has them in stock or know when they will be available.

[tsmgmd]

Get back to PayPal ASAP. 

Explain the item was purchased from a UK based seller, with a UK registered address. 

Also explain the quote for sending the item to China is 300 plus.

If that fails to gee them up your only recourse is via small claims court. 

Follow the online step by step guides and you will be okay.

But one thing to consider. 

If you won your case it does not guarantee any payment. 

You would have to go back to court to sue for the amount awarded. 

[rainbowbridge572012]

Hi have contacted Paypal. But due to seller giving Paypal a return address in China, they can't help. But thanks for your comments. Stay safe