23-01-2021 11:41 AM
What is the difference between buying from a retailer which is prohibited on ebay and buying from a wholesaler?
I have reported a seller who claims the item they are selling is in Stockport England. That is about 15 miles from my home. So I bought it but then was told that the item would not be delivered for 14 days. It was marked as posted immediately so I couldn't cancel the order, which is unfair in itself.
Because I was suspicious I checked the tracking order provided which informed me that the item is "awaiting collection", which is in my opinion not "posted".
I reported this to ebay who agreed that it sounded like dropshipping which is they say against ebay rules and they would investigate.
However when I read the ebay rules on dropshipping I found it wasn't as simple as that. Buying from a wholesaler in permitted dropshipping activity but not buying from another retailer. How does ebay know? How does a buyer know?
If business seller uses a warehouse to hold stock & post items from there it is OK, some use Amazon.
But, if you buy from seller, who than orders from another seller & has item sent direct to you, NOT allowed.
If there is an issue & you need to return item, you post back to address ebay supplies to you.
How does ebay know? How does a buyer know?
Why would they even want to know?
For business sellers, arranging delivery direct from their wholesaler can make sense and save cost for everyone. It doesn't affect the buyer's rights in any way, and should mean cheaper prices.
If you prefer to buy from sellers who maintain a warehouse full of stock, this cost will have to be passed on in their prices.
What eBay has rightly stamped down on is mainly private sellers who list new items, and then simply buy them from Amazon and have them delivered - often even adding a postage charge when Amazon delivered free, and trying to con buyers into sending returns back to Amazon!
'dropshipping' is when a seller has a contract with the supplier to provide the item purchased and this is alowed by ebay
what isn't allowed is advertising an item for sale and then buying it from the supplier after it sells on ebay