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How do i escalate case
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14-09-2020 11:19 AM
I placed an order 6 weeks ago. The seller then said they did not have what i had ordered and was offered an alternative. This never arrived. I opened a case as refund never came. Case opened on 10th august and is still pending. Is there a way i can escalate this. Thanks
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14-09-2020
11:20 AM
Cases are supposed to be escalated within 30 days of starting them. You're past the deadline but have a go anyway. Go to the return case via the link on the ebay message or in Resolution Centre, click on Case Details > Respond to Case > Escalate This Case > Submit.
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