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Hi i purchased an item on the 10th of may from America
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28-06-2020 3:16 PM
HI the item i purchased was 1 oz of fine silver Samuria art bar .it was purchase on the 10th may 2020 and it got as far as london via usps that was 9 days ago.I tried to contact the seller may times over recent days with no reply can some one out there tell what to do next.I opened a case when it was still in the usa and closed it when told via the seller that it was now London on the 24th June
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28-06-2020
3:27 PM
Once closed, you cannot re-open a case with Ebay, your only chance now is Paypal.
Doesn't matter if it is stuck in Customs, you haven't received it and therefore you should win. Only proof of delivery to you would cause you to lose.
When opening a case with paypal you must escalate between day 2 and day 20 so escalate on day 3.
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