Hi all. Has anybody else had issues when contacting a seller?

[lite4x4]

Hi all. Has anybody else had issues when contacting a seller? I spoke to the help team via telephone and she said that some messages are not getting through and thet eBay knew about the issue and were looking in to it.

I have nessaged a seller 3 time recently, and messaged them by using a different item just to make sure, and no response?

Regards

lite4x4

[rusticrye]

If it isn't in you're sent folder (your post doesn't say), it hasn't been sent. This is an oft-occuring glitch. 

If it's in your sent folder, it should have been received. Perhaps the seller is unwell, had an accident, or has possibly even died.

Why are you trying to message them...?  If for an item that's not been received, or has arrived damaged, faulty, or not as described, you don't need to contact them. You just use the tools that Ebay has supplied:

Read the Money Back Guarantee (on every listing, in various other places across the site, and on your order confirmation) and follow the instructions. You also have the More Actions dropdown beside the transaction on your Purchase History page, the Resolution Centre (foot of any page), and the Help pages with their integral search to refer to.

@lite4x4 

[lite4x4]

Thank you, no it's not in my sent folder, hence my phone call to the help team.
The question is about a similar item to one the seller has listed. Not a big problem, I'll try again soon and the just move in.
Thanks again 🙂