06-04-2020 10:02 AM
All ebay cares about is making money
No, of course not. Why would I do that when Ebay has my back...?
Buyers have full protection on Ebay. How you managed to miss one of the following, let alone all of them, is a mystery:
- The 30-day Money Back Guarantee (on every eligible listing, and in various other places across the site).
- The More Actions dropdown beside each transaction on your Purchase History page.
- The Resolution Centre (link at foot of any page).
- The Help pages with their integral search (links at top and foot of any page).
If you didn't miss the above, and did actually open a case, but closed it on a promise instead of following Ebay's instructions, Ebay can no longer help you. For obvious reasons, closed cases can't be reopened, and you can't open another. You will have to open a case in PayPal (you have 180 days from purchase date).