Has anybody else had this problem? I ordered an item for click and collect

[carolr9942]

Has anybody help had this problem?  I ordered an item for click and collect.  I was puzzled because it is marked as delivered, I contacted the seller because I have not received notification from ebay that it was ready to collect.  The seller sent me a copy of the postage label and it has indeed been delivered to the click and collect location.  I printed off the label and a copy of my order, and drove to the shop.  I also took id.  The person behind the counter showed me the parcel, with my name on.  He would not hand it over to me because ebay have not sent me the collection (FM) code.  I have told the seller and opened a case, and asked the seller to request ebay to send me the collection code.  What more can I do?  It seems impossible to contact ebay

[rusticrye]

The shop cannot hand over the parcel without the code - you will have to contact Ebay to get it. Ebay are unable to accept phone calls at present (Covid19 staffing issues) but Live Chat and request-a-call are both available in Help & Contact (links at top and foot of any page).

Check that Ebay have your latest email address and/or phone number - I can't think why else you would not have received the code.

@carolr9942 

[carolr9942]

Yes ebay most certainly have my correct email address and mobile phone number. I made a click and collect purchase on Saturday 13th and I was emailed and texted the collection number and all was fine. I did not expect the shop to hand over the item without the code, I just needed to make sure it really had been delivered. I made a wasted journey. I have never had this problem with click and collect before.

[tobiasd4]

You need to sort this ASAP.
If you don't collect within 7 days of item being delivered, you lose money & item,
as long as seller proves delivery to store, they don't have to refund you.
https://www.ebay.co.uk/help/buying/postage-delivery/changing-delivery-address-method/click-collect?i...

[carolr9942]

I had to speak to ebay on the phone, they don't seem to be doing live chat right now. They told me to go back to the shop and tell them to phone ebay, and ebay would tell them to release the parcel to me as the person I spoke to had written it on the notes! Off I went again to the shop, told the person behind the counter what ebay had told me. He said he would haven't have a clue how to get in touch with ebay by phone. He scanned the postage label again and hey presto, up popped an email and text on my phone from ebay telling me my item was ready for collection, along with the collection number. Don't think I'll use click and collect again, it would have been easier to go to the royal mail sorting office to collect the parcel. Ironically I would have been home when it was delivered anyway!

[tobiasd4]

Sounds like shop didn't scan parcel when they received it.
I have never liked C&C too many issues.