07-04-2020 10:50 AM
I bought an amplifier in December but wasn't able to set it up until recently given it needed more components. I have now setup the system and found out that the amplifier is faulty. Given the amplifier should still have been in warranty, I went to the manufacturer who said it was an item they had received back as faulty in a previous warranty claim and had sent it to be destroyed. The seller clearly acquired it from somewhere in the chain when it was due to be destroyed and is fraudulently selling defective goods. The problem is that because I bought it in December, I no longer have any ability to raise this issue with ebay. Does anyone have any advice?
Thank you
Try a case with Paypal, their deadline is 6 months. Log directly into your Paypal account and click on "Resolve a problem in the Resolution Centre" on the lefthand side. Open a case and escalate it asap within 20 days. Or if you used your credit card, with or without Paypal, ring your CC company and ask to do a chargeback.