Ebay advised the seller had sent a prepaid return label. They have not

[suedonym2]

I purchased a pair of sandals from an ebay seller.  They were "defective" because the seller failed to list them as an extra wide fitting.  Seller attempted to persuade me that shoes come in all shapes and sizes and so do feet, so one cannot rely upon how a shoe will fit! 

Surely, this is why we have the system that we do for listing shoes in narrow to extra wide fittings.  The seller should know this, but does not agree,and appears completely unaware of the system in place for listing shoes by size and fitting! 

Seller finally agreed to take the sandals back but insisted that I was in the wrong for pointing out that they should have been listed as an extra wide fitting. 

Ebay advised that the seller had issue a return label.  They have not, and are unreachable.  Ebay, quite clearly is in favour of a seller who inaccurately lists items for sale and it appears that I  have been blocked. 

I have listings currently on ebay, and am now considering removing them as I have lost confidence in Ebay's judgement and integrity.   

[suedonym2]

Ebay is actively blocking the return of these shoes. I have attempted to enter carrier and tracking number. Ebay has kindly filled this in for me, without KNOWING THE CARRIER THAT I USED! It could, for example, be My Hermes!

However, Ebay has it in their head that I returned the item to the seller by Royal Mail, and have kindly entered the tracking number as "2345!"

So, here it is: seller located in Paignton, tracking number: NV153691138GB. Ebay and seller, you will find this entered four times as a "photographic image.." Suggest that you do not interfere with it.

Isn't amazing what the pandemic has brought out in our society. Ebay still not taking phone calls. Most other large organisations are working remotely. Ebay isn't. I wonder why that is.

[ruby*tuesday]

Have you Not Escalated the Case for EBay to Step In? You are able to after day 9 - 21. They will provide you with a Returns Label sent to you by Email. You Print it off and send the Sandals back. Check that the Tracking Number has Auto Filled into the Case. It takes 24 hours.

You don't need to argue with the Seller just deal with your Return.

[suedonym2]

Not sure that I shall be able to escalate as Ebay has blocked this particular transaction. The seller was wrong in not advising buyers that these sandals were an extra wide fitting. My foot is a normal size "N." Ebay is backing the seller and not the buyer. In other words, Ebay is not impartial!

[ruby*tuesday]

Did you open an Item Not As Described Case? You stated they were Defective. As said by @john1297576 if you just used "Item Does Not Fit" that is a Change of Mind Return. Private Sellers do not have to Accept Change of Mind Returns.