Didn’t received a refund for a Item that didn’t arrived

How can I trust Ebay... I’ve payed for a item and the Tracked didn’t arrive,  My £16.00 pounds don’t going to coming back to my account ( next time Amazom will be my preference ones ebay don’t gave me my money back ) was only £16.00 pounds, it will change my mind with ebay trust website!

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tobiasd4
Experienced Mentor

You open ebay case for item not received, escalate after 3 working days.

But, if seller can prove delivery, you lose case.