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[jad789]

Hi I purchased these pack of 3 face masks back in march , a good few weeks after they arrived I went to open them and straight away the valve respirator part on two of them fell out before I even attempted to wear them , as I'd paid £24.95 for a product I'd normally be able to buy for £1.95 I was extremely disappointed , so I contacted the seller on a dispute and to start with the seller responded Offering me a partial refund , as the first two marks were completely faulty and the third mask I Used when my doctor had to been to do a home visit and in line with safety ppe guidelines I disposed of them. Because the seller had offered at lease a partial refund i was ok with that. But then they changed there mind and a return was started , however you've given me till today to return but I'm shielding and cant go to shops/ post office till the 1st August so I've no chance off returning while shielding!! 

[red_magpie · Accepted solution]

There is nothing you can do now.

You should always check items on arrival, as eBay's money back guarantee only applies for 30 days. You're now well out of time to claim.

PayPal might have been able to help you under it's 180 day buyer protection policy, but as you have now disposed of these items you won't be able to return them, which is essential to receive a refund.

[jad789 · Accepted solution]

Thanks I do normally and didn’t take these out of the package because of sanitary reasons , it was only when took out to wear the first two fell apart luckily i had the third for what i needed that day, but a lot to pay for 10 mins wear ,

I shouldn’t have trusted the seller when they promised me the partial refund for the two damaged ones which i sent photos off.
Thanks for your quick reply

[john1297576]

For the future read the Money Back Guarantee top right of EVERY listing.

There are fixed timings for everything on ebay and in order to get a refund it is necessary to return the items. ONLY if ebay agrees that this is not possible, (Broken Glass for example which is not allowed in the mail) would you be able to get a refund without return.

[jad789]

Thanks If the seller hadn’t off offered a partial refund I wouldn’t have binned them, my own fault I shouldn’t have taken their word for it till I’d gotten the refund.

[40chic20]

I want to ask for a new return label, to return a wheelchair the LABEL I was sent was not the right one it it was to be dropped off. a frend did takE it to a drop shop, they refused it bebause it was to big. HOW DO I GET A RETURN LABEL TO HAVE IT PICKED UP. . I have already paid for the first one.

John Mutton 40chic20. 

[40chic20]

I want to ask for a new return label, to return a wheelchair thE LABEL I was sent was not the right one it was to be dropped off. a frend did take it to a drop shop, they refused it bebause it was to big. HOW DO I GET A RETURN LABEL TO HAVE IT PICKED UP. . me has already paid for the first one.

John Mutton 40chic20.