Can anyone please show me where you can really start a case against a seller who has not refunded?

[p38arr]

Can anyone tell me where on the ebay website I can really start a case against a seller. Every click just goes round and round!! I'm dealing with a seller who sent me a calculator that doesn't work (and it says Poundland on the back!) so I contacted him and they sent me a prepaid 1st class return label to a different address? 4 weeks on Monday 14 December 2020 since I posted it through a Post Office. Sent a copy of the receipt to the seller. He keeps saying that it still hasn't arrived and clearly has no intention of refunding me. Given him 3 days as ebay state but he is just laughing at me. Where is this so-caled Ebay money back guarantee?

[john1297576 · Accepted solution]

As far as I can see, unless the return label was sent to you in response to a case, returning to an address not supplied by Ebay you are going to be stuck.

Proof of Delivery will be no use as Ebay will not accept it, and I suspect the same applies to Paypal.

Money Back Guarantee works well if you follow the system. If you just asked for a refund instead of opening a proper case I suspect you will get nowhere.

As you say you couldn't find how to open a case, I am afraid that you didn't look very far, there are so many links that you missed.

[p38arr · Accepted solution]

I think this has been exhausted. The links referred to do not exist for my particular situation, so that closes this blog forthwith.

[pixiesen2012 · Accepted solution]

they don't exist for you because it is longer than 30 days, you can only escalate a case within 30 days