Broken item, seller refused return

[dancer_design]

I have an item, a small pump, that arrived broken due to inadequate packaging. I teried to resolve this directly with the seller but they have been stringing me along, saying that they were waiting for a replacement. Seller claims to be in the UK but is actually in China. I asked for a refund, they offered a 60% refund (for a totally unusable item). I requested a return, and the seller has cancelled the return.

It was purchased about 10 weeks ago. I did not report it as a faulty item with Ebay because there appeared to be no option to do this (I've since learned I should have clicked "item not as described").

Do I have any recourse? Can I make a general complaint about the seller?

[rusticrye]

Sellers cannot cancel return requests for items which arrive faulty, damaged. or not as described. The return request was closed because you were out of time. So you're not caught out in future, read Ebay's Money Back Guarantee (on every listing, and in various other places across the site). When you do, you'll see that you have 30 days from the last delivery estimate on the order in which to open an Ebay case or return request.  Ebay can't help you after that 30 days. You will have to open a case in PayPal, or wth whatever payment processor you used. PayPal allow 180 days from purchase date.

@dancer_design