Broken item, seller refused return

[dancer_design]

I have an item, a small pump, that arrived broken due to inadequate packaging. I teried to resolve this directly with the seller but they have been stringing me along, saying that they were waiting for a replacement. Seller claims to be in the UK but is actually in China. I asked for a refund, they offered a 60% refund (for a totally unusable item). I requested a return, and the seller has cancelled the return.

It was purchased about 10 weeks ago. I did not report it as a faulty item with Ebay because there appeared to be no option to do this (I've since learned I should have clicked "item not as described").

Do I have any recourse? Can I make a general complaint about the seller?

[plpmr]

you can open a PayPal case but register for paid returns first.

A problem with PayPal returns is, unless things have changed, a return must be sent to their registered address and not the item location.

In your case the seller is registered in China but the item location is UK.