A seller wants me to arrange my return through their own website.

[consumerita]

I've never come across this before and wondered if there are any potential pitfalls?

[consumerita]

Thanks for the advice from both of you.

I thought this myself, but I wondered if it was my lack of experience making me suspicious.

I'm surprised they can conduct their account in this way... when I said I would prefer to keep it within ebay they then sent me the link to the page on their site that they wanted me to use... Disappointing.

[fargvs · Accepted solution]

You are liable to lose eBay buyer protection and the item ... Do not let the seller run you out of time for a case as you only have 30 days from delivery date on listing to open and complete any case ... follow the instructions carefully ... Seller or eBay should issue a prepaid return label (dependent on reason for return). >
https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

[tsmgmd]

Use the E ay MBG system. 

The seller supplies a prepaid label. 

Don't fall for any other requests from your seller which may invalidate the eBay scheme

[m25jet]

If you post the item back to the seller without opening the appropriate eBay case then you risk losing everything, and at the very least you will lose your Buyer Protection.  Open the appropriate case in the eBay Resolution Centre, and if the seller becomes awkward, obstructive, rude or just refuses to reply to any of your correspondence then escalate the case to eBay on the ninth day and they will refund your money in full.

In the event that you've run out of time to open an eBay case then open the appropriate case against the seller via PayPal.  PayPal give buyers one hundred and eighty days to open a case, so if you have run out of time to open an eBay case then you still have PayPal as a back-up option.  PayPal are pretty good with regards to helping buyers out, so you ought to be able to get your money back.  The only difference is that if you are required to send the item back to the seller PayPal, unlike eBay, will not supply you with a pre-paid postage label at the seller's expense, and you will have to pay for the return postage yourself.