A seller wants me to arrange my return through their own website.

[consumerita]

I've never come across this before and wondered if there are any potential pitfalls?

[consumerita]

Thanks for the advice from both of you.

I thought this myself, but I wondered if it was my lack of experience making me suspicious.

I'm surprised they can conduct their account in this way... when I said I would prefer to keep it within ebay they then sent me the link to the page on their site that they wanted me to use... Disappointing.

[fargvs · Accepted solution]

You are liable to lose eBay buyer protection and the item ... Do not let the seller run you out of time for a case as you only have 30 days from delivery date on listing to open and complete any case ... follow the instructions carefully ... Seller or eBay should issue a prepaid return label (dependent on reason for return). >
https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html