A laptop battery bought February 2019 with a 3 year guarantee has failed.Seller not responded

[rackjowland]

I have emailed the seller twice, on Sept 16th and Oct 25th, but no response.

The seller is still advertising on Ebay with same 3 year guarantee. 

The seller indicates UK stock but appears to be in China.

[m25jet]

To be honest if you're buying items that would normally come with a minimum twelve months guarantee as standard when bought new then you would be better off buying those kind of items from a reputable High Street store so that if something went wrong with the item whilst the guarantee was still valid you could take it back and get it repaired or replaced. The problem with warranties for items sold on eBay is that they are virtually impossible to enforce.  Unfortunately, as you have now found out the hard way, if something goes wrong with an item that you've bought on eBay that supposedly came with a warranty then you've got no chance of being able to return it to the seller in order to get it repaired or replaced on the warranty, especially if you're based in the UK and the seller is based in China, and you would not be able to rely on eBay or PayPal to enforce any warranty that the seller may have claimed would be included as part of the sale.  Therefore, the best option if you are looking to buy new items that come with a guarantee that is valid for at least one year from the date of purchase is to buy them from a High Street retailer, as opposed to buying them on eBay.