eBay's false estimated delivery dates, now several messages from buyers not happy.

[lincolnshiremarine]

I have been going on about this issue like a broken record.  I have reported it several times and even been on the community chat several times.  Ebay claim the EDD's are working fine.  They are not.

Ebay are giving buyers delivery dates as same day deliveries, next day deliveries.  Even when buyers have  have selected the free, three day delivery, they are including non working days as delivery dates being Saturday and Sundays.

I know that other sellers are being affected by this too, and have reported it too.

However, I am now spending hours replying to buyers whom think their parcel is late based on ebays estimated delivery dates. 

This leaves my business open for negative feedback and the issue of asking ebay to remove it.

The messages I am getting from buyers are:

" Hi not to pleased due to the fact I ordered this part from your company because of the delivery time and it’s not happened! Hopefully this item will turn up soon"

"parcel not arrived yet ??"

Both of those cases where when they purchased over a weekend, and they were dropped of at the parcel shop for collection the same day of purchase. However, this was over the weekend.  Ebay tracking has said to expect the delivery on Monday, which is wrong, as they included weekends as the courier collection and delivery days.

When you look on the couriers webiste the delivery dates are correct and ebays are incorrect.

We have had the same issue with Royal Mail tracked on ebay too.

How many more sellers are now getting messages like this on a daily basis, and what are you telling the buyers.?

I have been selling on ebay for 16 years and we dispatch the items on time, but, this ebay EDD are on another level now.

We look like we are fabricating delivery dates just to obtain a sale, and although we have tried tweaking the postage days etc, it does not help.

marco@ebay

Katie@ebay

Dave@ebay

[quartzology]

Funny how many threads there are about this.

I recently posted in the other one but thought I'd chime in here with my latest example which is messing up my metrics as well as everyone else in the same 2nd Class boat as me.

I have dispatch times set to weekdays only, and dispatch cut-off is 10am. So this customer ordered on Sunday 31st, I dispatched on Monday 1st, yet eBay told the buyer the estimated delivery is the very next day?! Customer already opened INR case straight up demanding a refund. Not happy with this eBay!

[4_bathrooms]

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@tackexpressheadoffice wrote:

here is the change we have seen, the date range has added a week! i.e. As we arite this, today is 4th Sept and EDDs being shown to our cusotmers are now saying delivery 5th - 12th Sept, and not the usual 5th - 6th Sept.

It seems eBay have gone too far the other way in our opinion.

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Are you rated "very high" in your "item not received" service metrics?

eBay added time to my EDDs due to being rated "very high" (caused by eBay's EDDs). In my case it actually made the EDDs shown to buyers realistic, i.e. 3 to 5 working days rather than 1 to 2 calendar days.

[tackexpressheadoffice]

Sadly, whatever happened this morning was very short lived, and we are sadly back to being expected to deliver everything next day 😞