eBay's false estimated delivery dates, now several messages from buyers not happy.

[lincolnshiremarine]

I have been going on about this issue like a broken record.  I have reported it several times and even been on the community chat several times.  Ebay claim the EDD's are working fine.  They are not.

Ebay are giving buyers delivery dates as same day deliveries, next day deliveries.  Even when buyers have  have selected the free, three day delivery, they are including non working days as delivery dates being Saturday and Sundays.

I know that other sellers are being affected by this too, and have reported it too.

However, I am now spending hours replying to buyers whom think their parcel is late based on ebays estimated delivery dates. 

This leaves my business open for negative feedback and the issue of asking ebay to remove it.

The messages I am getting from buyers are:

" Hi not to pleased due to the fact I ordered this part from your company because of the delivery time and it’s not happened! Hopefully this item will turn up soon"

"parcel not arrived yet ??"

Both of those cases where when they purchased over a weekend, and they were dropped of at the parcel shop for collection the same day of purchase. However, this was over the weekend.  Ebay tracking has said to expect the delivery on Monday, which is wrong, as they included weekends as the courier collection and delivery days.

When you look on the couriers webiste the delivery dates are correct and ebays are incorrect.

We have had the same issue with Royal Mail tracked on ebay too.

How many more sellers are now getting messages like this on a daily basis, and what are you telling the buyers.?

I have been selling on ebay for 16 years and we dispatch the items on time, but, this ebay EDD are on another level now.

We look like we are fabricating delivery dates just to obtain a sale, and although we have tried tweaking the postage days etc, it does not help.

marco@ebay

Katie@ebay

Dave@ebay

[ice.cold.drip.camden]

I’m having the same exact issue for a while, I’ve got a 0% rate on cases unresolved, 0% rate on cancelled orders, but getting defects and risking losing my eBay top rated seller status because eBay is giving defects because the items are not being delivered within their unrealistic delivery dates. I dispatch all my items in the same working day, couldn’t do it any quicker, still apparently that’s not good enough for eBay. This is quite frustrating and when I’ve contacted eBay about it they just didn’t care. eBay should care about their business sellers, I pay a monthly fee for my eBay store, I provide an excellent service, but their unrealistic estimated delivery dates are affecting my performance and that is not fair. eBay is nothing without their sellers so they should listen to us. Many people are moving out of the platform and I am seriously considering taking my business elsewhere.

[your.home.consoles.world.ltd]

Unfortunately, but from time to time you will lose your top rated status because of this, (it's enough that one day something goes wrong, some system crash or other accident and that's it) 

Of course, you can do what you usually do and in the end you will reach 3.01% (in my case it happened several times even without a failure at work)

Personally, I'm looking for other platforms myself, but I haven't found anything yet that could compete with Ebay, Amazon is out, not with our stock.

[knit-in-styles]

I have my time away on this week until this Sunday 6th May. I have just sold an item today 29th April with Royal Mail second class delivery and notice in the sale the estimated delivery date given to the buyer is 7th May - 10th May.  I have to dispatch by  9th May.

How on earth in a million years can my buyer get this item on 7th May? OK I can package and post on Sunday 6th May when I get back but there are no Royal Mail collections and even worse there are non Monday as it is a bank holiday. The earliest my buyer can get this item is Thursday 10th May IF Royal Mail deliver in their two day expectation.

Honestly this is an absolute joke .😠

[the_book_seekers]

Hi. I've just had a look at one of your listings and it says you are away until the 4th not the 6th.

[knit-in-styles]

Oh me, away to boil my heid 🤣. I have an excuse, I am another year older today 🎂. I was looking at the wrong month on the calendar thinking Sunday was the 6th. No you are quite right Sunday is 4th so my settings are correct. If only I could delete my silly post. Never mind, time for a birthday drink after all it is 5pm somewhere and 5.02 here in the UK 🍷Thanks for checking and posting.

[lucy_farmer]

Happy Birthday Knit! 😊