Unable To List From Inventory For Over A Month

[rainbowtrax]

Flagging this again as I haven't so far managed to get anywhere with this issue which started the first week of July. The problem is with the Inventory feature which comes with Featured and Anchor shop levels. 

Currently we have over 10,000 listings saved in the inventory on this account and the same on our other account @rainbowjam but are unable to list using these saved templates due to an ongoing tech issue caused by ebay attempting to update the listing tool.

Every item in the Inventory just throws up an error message when you submit the listing (see below): 

While waiting for updates on this issue, I've done some more digging and the issue seems to be caused by the price section of the listing form which now looks like this when you pull up a listing from the Inventory: 

When you create a new listing, that section looks like this (which is how it should be): 

The issue seems to be the wrongful addition of this box: 

The Inventory feature is only available to registered business sellers as it's only available with Featured or Anchor shops for which you need a business account. But this box seems to refer to the private seller only Buyer Protection which will never apply to Inventory listings. If you leave this misplaced box blank then you get the error message in my first image and can't complete the listing. 

If you enter the Buy It Now price in this box as well as in the Item Price box then it immediately removes the price from the Item Price box and gives this error message instead: 

If you then reenter the price in the Item Price box then it immediately rermoves it from the Buyer Will Pay box again so you're back to square one and unable to list the item: 

kat@ebay marco@ebay dave@ebay please could one of you take a look at this and escalate it to the relevant department to be fixed as we've been unable to submit thousands of saved listings for the last month and haven't yet been able to get any acknowledgement of the issue from ebay. Thanks very much.

[kat@ebay]

Hi @rainbowtrax ,

Thank you for your post.

If you have reported this previously do you have the reference number and date it was reported through customer support?

Thank you,

Kat

[ett1954]

Of course it could be due to eBay planning to introduce SD to business sellers; even if on a voluntary basis.

[pegr-834437]

Give business sellers free to sell and the bpf instead and I suspect many would move over tbh.

It really just looks like eBay changed the code and then didnt think, how and why its taken weeks and a customer to find the issue is the much bigger issue. Nothing agaisnt @rainbowtrax but if they can find it out whilst trying to run a successful business the people employed by eBay should have been notified once the issue was raised and should have been fixed way before now.

[rainbowtrax]

Hi kat@ebay thanks for your reply. Sorry I don't have any reference number. I just meant that I'd raised it here on the boards (mentor tech issues thread) but hadn't had a response. I think Dave must have missed my tags. I thought it would be easier than going through CS as I can add screenshots here to show the issue.

[moldosgifts]

Possibly One is a private seller view the other is a business seller view

[rainbowtrax]

No, that's what is on all inventory items in our business accounts. The Inventory feature doesn't exist for private sellers - it's a business seller only feature with Featured and Anchor shop subscription levels so there isn't a private seller view.

[kat@ebay]

Hi @rainbowtrax ,

Thanks for the reply.

Can you share details on the browser you use when trying to list from the inventory templates and I will report it to tech with the screenshots you provided.

Thank you,

Kat

[rainbowtrax]

Thanks kat@ebay, I'm using Edge with Windows 11, OH is using Edge with Windows 10 and getting the same.

[kat@ebay]

Thanks for the details @rainbowtrax .

I've logged that with tech. Once I get a further update from them I will let you know.

Thank you,

Kat

[kat@ebay]

Hi @rainbowtrax ,

Providing an update that the issue has been identified as a bug and is currently being worked on. I don't have a timescale on the fix but once tech confirm its resolved we will let you know.

I'm out of the office for the next few weeks so any updates on it during that time Marco will update the thread.

Thank you,

Kat

[rainbowtrax]

Thanks very much for the update kat@ebay , much appreciated.

[rainbowtrax]

marco@ebay please could you check with tech if there's any update on this as it's now been over 2 months?

[marco@ebay]

Hi rainbowtrax, thanks for your message here.

Yep, Kat left all the info on your case and this technical issue. I haven't had any updates so far on this, but don't worry, I am following all this up for Kat while she's away, it wasn't left unattended. I have a call around this soon, so hopefully I will be able to get an update for you this week. 👍

Thank you,

Marco

[rainbowtrax]

Thanks for that marco@ebay 

[marco@ebay]

Hi rainbowtrax, thanks for your patience around this.

I've just got an update on this, and it looks like there is an improvement. However, we don't have an estimated fix time yet, but normally once there are improvements, it shouldn't take long for the issue in question to be resolved. 

Once this is fully resolved anyway, me or Kat will let you know over here. 👍

Thank you,

Marco

[rainbowtrax]

Thanks marco@ebay, just checked and there's no improvement yet but I'll let you know here if anything changes at my end.