Top Rated Seller - but no 10% discount

[charmingdesignsdna]

I noticed yesterday that although I have the eBay Premium Service badge on all my listings for some reason when I go to my seller standards dashboard it says "0 of your active listings qualify for benefits".  so I do not get the 10% discount off FVF's.

I went back in my payment history and I found that up until 7th July I was receiving the 10% discount and then for no reason I know of from 8th July I have not receive the 10% discount.

I have checked and double checked all of the criteria needed to qualify for this.  It just seems strange as I have the badge and yet I am not getting the discount.

I just wondered is it just me or is it another glitch - as I am sure there were issues around 7th July were alot of dispatch times and EDD's were messed up.  I am wondering if perhaps it is a follow on from that?

Hope someone can help - maybe check your seller standards dashboard and see if your listings still qualify for the eBay Premium Service benefits and get the 10% discount on FVF's

[the-nutwood-collection]

I've checked, and all my listings still qualify for the discount.

[aboveandbeyondtoys]

Im having this issue im a new TRS ive adjusted my listings to get the discount, its gave me the badge but not the discount 

[charmingdesignsdna]

That is good to hear.  Thank you for your reply 

[charmingdesignsdna]

Hopefully this will be sorted soon.

[charmingdesignsdna]

That's great, happy ebaying 😁

[charmingdesignsdna]

It is very strange I think that we get the badge but 0 listings qualify for the discount. 

The only thing I can think for me is because I use the low cost item fvf  offer/promo and it says I can't use any other promotions or discounts while on this.

I hope you manage to get your problem sorted.

[key-library]

it's been an issue for several months for some sellers. eBay still haven't fixed it.

Why would they? More money for them...

I hope it gets sorted for you and that you get the discount that you should...

Same old bull*bleep*.

Yawn.

[gothicrosegallery]

We had the same issue last year, gave up trying to get it sorted.

It isn't an issue any more, as we closed our ebay store 6 months ago.

[charmingdesignsdna]

Sorry to hear that you closed your eBay store.  Hope you have found somewhere else to sell.

[charmingdesignsdna]

I think it is because I opted into the low cost item promotion.  eBay says that you get any other discounts at the same time.

[uk.yourgiftsdelivered · Accepted solution]

I had this problem a few months back, kat advised me to change my shipping policy as I had rm tracked 48 which bizarrely was stopping the trs being applied! I changed to second class and it fixed all listings, ,, don't ask me why it worked it just did for me   ..... 

[charmingdesignsdna]

Thank you, I will give it a try

[charmingdesignsdna]

Thank you for your advice.  I tried this last night and it seems to have worked as I know have my discount back 🙂

[uk.yourgiftsdelivered]

Excellent! I'm glad it worked for you too ☺️

[sevenoakscomputers]

I've just got Top Rated seller and am trying to get the discount, I keep reading the criteria and can't work out if my listing has to have all the options to apply.

I'm going to try changing from RM 48 Tracked but there are some things I don't send via them and although I've put a free delivery 2-3 day option plus an under £10 express nothing seems to get me a discount.

[the-nutwood-collection]

To get the Premium Seller discount you must offer free domestic delivery within three days.  I've looked at one of your listings, and you are despatching 2nd Class within one business day.  This service (and T48) have a delivery aim of 2-3 days which means that, including the day to despatch, the total is four days.

If you are using 2nd/T48 you must despatch same day.  Alternatively, you can despatch next day and use 1st/T24.

You can set an early order cut-off time which, in effect, allows you to despatch next day.  However, you will probably find that the EDD behaves as though you had despatched same day.  This means that trigger-happy buyers can open an INR earlier than you would expect.   

[sevenoakscomputers]

Thank you, I'm having a play with my policies before I change them all but might just do the more expensive things to see what happens but what you've said makes sense now, I did try to change my cutoff time a few weeks back and it just moved all my expected delivery times out but days which is why my sales dropped off for a while.

[yorkshire_flipper]

how do you receive the 10% discount on every transaction or as a lump some at the end of the month? As I've sold 2 things and I've has no discount I've checked and it's showing all my listings qualify 

[aboveandbeyondtoys]

It comes off each transaction you need to offer - shipping option that gets it there in 3 days so 1 day dispatch with 24hr tracked. 

and it's only off the fees