Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Combined Postage Issues
Hello, Cross posting this from the member-member board, posted there in error. We're having some issues with combined postage, and having gone through the settings several times it's starting to make my head spin, so hopefully someone can offer some ...
No sales Even with promoted listings
HiJust saying no change to my ebay listing, sales at all time low, the last three days no sales, I am now removing promoted listings slowly over the next few days as it seems a waste of time. it is officially stressful selling for me. I retire april ...
Ebay Restrictions on payouts - Shall i take my £26k in fees somewhere else??
Hi, Seems i only come on here to complain about the service received from Ebay when something goes wrong. But i have exhausted my own knowledge and experience of ebay / finance etc, without getting the Financial Ombudsman involved. Which i have exper...
Stumped by buyer request
A day or so after payment, the item is ready to despatch. Buyer is notified approx. when he can expect it, and re replies --"Please call me before delivering to my house. Because i will be at work and the house would be closed. So please call me befo...
Global error listing down
Has anybody tried listing just now. Global listing is down
Resolved! eBay packaging
Not a moan or anything but does anyone use the eBay packaging? Specifically the padded bubble plastic mailers 160mm x 220mm do any business sellers want some which I will happily send out as I just get them with the 'free' voucher and now have 5 pack...
ITR case buyer claims to have not received the item, tracking shows it delivered
We've just received an Item not received case. Delivery address in Austria, item cost around 200 Eur. Tracking shows the item delivered but signed by a different person. Buyer claims he has never heard of such name, there are no neighbours with such ...
Messages from buyers sometimes not appearing on eBay messenger
Have seen a few times that we have had a message from a buyer about an item, at or around the same time as they have ordered something that are not in the eBay messenger on our eBay account. This is very frustrating, as it is usually in relation to c...
Incoming torrent of lates?
Just checked my dashboard and spotted I've been marked down for one item delivered late. This was a 1st class untracked large letter item posted on the 16th which wasn't delivered until the 27th. One thing I'm unclear on, I thought as long as trackin...
How to refund a buyer without refunding their upgraded express postage
We are all for being right and straight with the world and do not mind one iota if a buyer changes their mind and returns an item. I am sure there will be a few of us in this boat, just after Christmas, where buyer's have left it till the last minute...
Is this reasonable from a buyer?
I have had what seems like a very impatient buyer expecting far too much, but I'm not sure if it's enough to complain to eBay or just - as with most others on here - just block and move on. Contacted me with a problem that I've had a few times before...
Anyone else’s sales stopped past 48 hours?
As the title. Past 48 hours sales have stopped. Our other selling platforms are really busy but this is very odd not to be selling on eBay at all. Like our shop has been shut down
Seller Hub - Accounting Information Help!
I'm putting together my 2022/23 accounts and am struggling to figure out which reports I need to be looking at when calculating my sales, ebay fees and refunds/charges etc. None of the figures in the various reports reconcile with each other and I ca...
Buyer not prepared to wait
I had a customer contact me yesterday saying their order never arrived and they would like a refund or replacement sent asap. After checking their order was bought and dispatched on the 23rd, with an estimated arrival date of yesterday.I explained th...
Shop price????
I signed up a couple of months ago amd it said £77 pm so how come they took £92.40 what am I missing?? Thank you
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