28-07-2025 8:07 AM
01-08-2025 10:50 PM
Dave's pinned post goes against everything I've been told by Royal Mail. I asked them and I was told 2nd class letters and large letters are affected by the new schedule.
RM48 which is classed as a parcel service even for large letters is not.
Also Dave says it's not started yet, but Royal Mail say it has.
It's just chaos.
02-08-2025 8:29 AM
Separating RM second class large letter and normal letter is not that straightforward.
For example I sell buttons, some (if I sew onto card) can go as a letter and others due to their thickness have to go as large letter. The problem can be if people buy more than one quantity which often happens, the ones which if only one quantity was purchased that would go as a letter, if more than one quantity is purchased they would then need to go as a large letter.
02-08-2025 8:49 AM
Royal Mail website explanation of the new service is not clear on large letters. The affected service only refers to 2nd class letters, but I am presuming a large letter is a letter, just bigger than a standard letter and more expensive to post? It’s a grey area.
There is a schedule of when you can expect delivery of a 2nd class letter if posted on a particular day of the week over a two week period as they deliver different days in week one to week two. How you work out whether they are on week one or week two when you post is unclear.
All I am asking eBay for is to show realistic and accurate estimated delivery dates to customers and allow more time before a buyer can open an item not received case (which is based on their EDDs). Estimated delivery date of dispatch date plus 2 days is causing me a lot of stress and extra work. I have had another 2 INRs today, on top of 4 messages informing item not arrived yet. It’s so time consuming contacting buyers and advising them that eBay EDDs are incorrect and please allow more time.
The EDDs are definitely based on performance more than actual Royal Mail estimated delivery times and seller dispatch time settings. There should be a one size fits all setting as there used to be.
02-08-2025 8:58 AM
I don't use postage policies, my listings have postage set up for each listing, all 'free' postage'
They definitely used to be set up as LL or parcel, as it used to use that as defaults when I purchased labels, but eBay changed something a while ago and they all ended up as the generic 2nd class and I now have to pick when doing labels.
I sometimes end up packaging items side-by-side to keep them as LL.
e.g. cassette tapes - one can go as LL 2nd under 100g at £1.55.
If 2 were stacked they would be small parcel at £3.35, more than double the cost.
Side-by-side they can go LL under 250g at £1.80.
02-08-2025 9:01 AM
I think you are right 2nd Class Large Letters are impacted but RM48 Large Letters are not. This was information I got from Ofcom when the consultation started.
Royal Mail also sent an email/letter notifying of the changes on the 30th May. In that it said Large Letters were included. This is as follows
Changes to Second Class and Economy delivery speeds
Second Class, Economy letters and Large Letters will be delivered 5 days per week on alternate weekdays (Monday - Friday). This change will go live from 7 July 2025, or the date Ofcom agrees changes to the Universal Service Obligation (USO), whichever is later. We will phase this change in from the go-live date. Service speed for these services remains unchanged. This change reflects the Ofcom proposal to redefine the Universal Service Obligation to support the financial sustainability of the USO.
The changes will impact Business Mail, Subscription Mail, Publishing Mail, Advertising Mail including Catalogue Option Partially Addressed, Sustainable Mail and Response Services.
Delivery of First Class letters will remain unchanged.
Changes will be effective from 7 July 2025, or the date Ofcom agrees changes to the Universal Service Obligation, whichever is later.
For further details please go to royalmail.com/termschanges.
02-08-2025 9:02 AM
For anyone that doesn't already know about it, RM lists which areas RM service is affected by public holidays,
(scroll down to public holidays)
02-08-2025 9:03 AM
But we are discussing incorrect estimated delivery dates, not postage policies. Whatever delivery system you specify on your listings ebay show the customer an estimated delivery date when they have placed their order (shows on the order details page), which is currently inaccurate for most sellers.
02-08-2025 9:04 AM - edited 02-08-2025 9:07 AM
I think we all have this problem where multiple items are sent as LL's but singles are sent as Letters. It is an issue I have has as well.
On eBay all you can do is set it to be Letter Postage. Then if a customer does buy multiples you send as a Large Letter. The customer is unlikely to even notice or care.
02-08-2025 9:07 AM
The five week days deliver is over a period of two weeks. Week one is three alternate days, week two is two alternate days.
02-08-2025 9:12 AM
If you post on a Monday, Saturday or Sunday the 2nd class letter will be delivered on the following Thursday. If you post on a Tuesday delivery is on the following Friday, post on a Wednesday delivery is the following Monday, post on a Thursday delivery is following Tuesday and post on a Friday delivery is following Wednesday.
02-08-2025 9:17 AM
But, will all areas be the same as in every sorting office delivering Mon, Wed, Fri then Tues Thurs or will each area choose their own delivery pattern?
02-08-2025 9:20 AM
Sorry but I just can’t see 2nd class deliveries being accurate with these ludicrous alternate days. How an organisation like Royal Mail can keep track of the back logged mail which will inevitably be piled up I don’t know. Hope I’m wrong.
02-08-2025 9:31 AM
My understanding is that the sorting machines separate out the 2nd Class Mail so that it can be delivered on the correct day. However I am sceptical about whether this will work and whether Royal Mail will even keep to the new delivery pattern.
On the basis I see 2nd class letters taking over 10 days to arrive at the moment I don't see it being improved when they are delivering mail less often. Hope I am wrong though.
02-08-2025 9:35 AM
Totally agree.
02-08-2025 10:22 AM
I Dont know why royal mail just doesnt abandon the 1st and 2nd class system, Ive thought this for a while surely it would be easier and less hastle to have a universal system and then have next day delivery and special 12 and so on.
Surely a huge amount of time and resources just goes into sorting out the various classes, so whats the point when they all have same exit destination.
Sorry to hijack the thread just wanted to have a whinge.
In terms of the 2nd class system, royal mail do not even meet the metrics that are set by ofcom before this change, so I highly doubt they will meet this standard either. Look it up they have been fined a few times for failing to deliver items on to there own estimated delivery times.
02-08-2025 1:34 PM
@darth_baggins wrote:Dave's pinned post goes against everything I've been told by Royal Mail. I asked them and I was told 2nd class letters and large letters are affected by the new schedule.
I think eBay have misinterpreted the announcement regarding the changes (as did I in my previous post; apologies) and are incorrect in saying that 2nd Class Large Letters are not affected by the new schedule. Although there is no specific mention of Large Letters in either Ofcom or Royal Mail's official announcements or, for that matter, in the actual USO ('DUSP Condition') Ofcom does state in the consultation document (bottom of page 13) that Letters includes Large Letters:
' 11 'Postal packets' is defined in section 27(2) of the Act as "a letter, parcel, packet or other article transmissible by post." For clarity, we use the terms letters and parcels in this document. Letters includes Large Letters, unless stated otherwise.'
@darth_baggins wrote:RM48 which is classed as a parcel service even for large letters is not.
RM48 is, as you say, a commercial parcel service and is not part of the USO and not, therefore, affected by the changes. Bulk Letter mail and Access Letter mail economy services are also not part of the USO but Royal Mail is intending to deliver those on the same schedule as 2nd class letters going forward.
@darth_baggins wrote:Also Dave says it's not started yet, but Royal Mail say it has.
The changes to the USO ('DUSP Condition') officially came into effect on 28th July but Royal Mail has stated that it could take up to 18 months to fully implement. Regardless of what Royal Mail are actually doing at present, I think eBay should be using the official terms of the USO when calculating EDD's.
02-08-2025 5:08 PM
I'm buying from Ebay as little as possible now. 48 hr parcels are taking a week to 10 days to arrive. If Amazon gets it to me next day, or 3 days max. I am buying there. It's maybe a little more expensive there, but now it's worth it. Royal Mail is the weak link in Ebay. They need to come up with a plan. Click and Collect using Evri should take 4 days at most... very possibly 1 or 2. Or you can have it sent to your door, if it suits you.
It should be competitively priced against RM and I expect it's still available through Ebay (right?)
02-08-2025 5:29 PM
Don’t trust the inpost lockers at all. I rather have RM collect from
my door as we are always in.
02-08-2025 5:30 PM
Same here INR. Or as I call it slow mail
02-08-2025 6:46 PM
rolling it out, thats funny they have been doing it for a few weeks now different areas they call it " testing "
another thing is it is only suppose to be for letters, Humm wrong again they have been doing it with large letter also. the term used is " letters "
following taken from letter to Emma Gilthorpe from ofcom 03/07/2025
Dear Emma,
We have been made aware of a communication sent to all businesses and organisations who hold an
account with Royal Mail on 30th May 2025 regarding ‘Important information about service terms
and conditions changes’.
The letter refers to changes to the delivery frequency of Second Class letters and specifically that:
‘Second Class, Economy letters and Large Letters will be delivered 5 days per week on alternate
weekdays (Monday - Friday). This change will go live from 7 July 2025, or the date Ofcom agrees
changes to the Universal Service Obligation (USO), whichever is later’.