Reviews of delivery services.

[loriumgifts]

Good evening . We are interested in feedback on the various delivery services you use in the UK. Preferably reviews about Royal Mail. Does Royal Mail often lose parcels/fail to scan parcels on delivery/or do they leave parcels outside in rainy weather? What troubles have you encountered using their services? Or is it better to avoid them and can you recommend other companies? Actually, we would like to hear comments about those services that had problems and how quickly they were resolved. We have been using Evri for about a year, but over the past six months they have lost 36 parcels, of which we have been able to receive compensation for only 2, and we have to go to court for compensation for the rest. I won't go into details, but it's impossible to solve the problem with their bots. I would like to know the services where live agents are involved in solving delivery problems. Of course, there are no ideal services and 99.9% of success depends on the drivers, but still, your opinions are very important. I will be glad for any advice and feedback about various delivery services. 

[vintagechinashop]

Personally I have no trouble with Royal Mail but I guess it depends on where you are. My postie is reliable and I have very few parcels go missing.  I cannot praise their service enough. My parcels are collected and most times delivered on time 

[andha-21]

From my experience as buyer and seller so far I'd only recommend Royal Mail.

[crn303]

Hello …. I have only ever used Royal Mail, either their post boxes or Post Offices, nowadays often found in W H Smith stores / local convince outlets.  Yes, the odd letter / package has gone missing but very low percentage.    I see too many couriers etc leaving deliveries outside front doors in all weathers and on open view to passers by.

[inpoughkeepsie]

Hardly ever have any problems with RM. Evri (Hermes) on the other hand is shocking, I've had bashed/ripped  parcels, parcels left on the wrong doorstep, parcels go missing etc. I try to avoid Evri wherever possible, if I put the wrong postage service in my listing, I usually upgrade to RM at my own expense. I do not know what ebay are trying to pull, but they have had a RM tracking service problem warning up for quite a while now, maybe they are in bed with one of the other (inferior) services?

[vintique*violet]

Only ever used Royal Mail, and never had an item lost etc. in all the 17yrs here and of course personal items sent. ie birthday gifts etc all delivered fine.  Tracked 48,  Second Class and Special delivery all accounted for with only a delay once at Christmas time. 

I would not use any other postal service other than RM or Parcelforce for larger items. 

[5216elisabeth]

Conversely, I have a had a lower rate of problems with Evri than with Royal Mail over the years. I have also received full compensation from Evri every time which I can't say about Royal Mail.  I think it would be fair to say that none of them are perfect and perhaps geography and particular depots comes into the equation.  There is a particular Evri depot that has caused me more issues statistically than any of the others, I kind of worry when a buyers address is in that area.

[superchallenge]

I shipped 1,872 packages last year. 30-50 of them went via UPS due to size, and the rest went via Royal Mail Tracked 48.

Royal Mail misdelivered 1 package (I believe it went to Church Road instead of Church Street). Every other item was delivered in good time and condition. Package it safely and label it correctly, and there's no issue. Free collection from my doorstep every day. Cannot fault them.

I was using Evri in 2023, but then they "lost" 5 items out of 10 I shipped in a week.

[nigel_paul_wright7557]

Since 2008 I have lost one parcel with RM and then the buyer had the wrong postcode.

I send out hundreds of parcels a year and I would never use anyone else.

[the-little-vintage-paper-club]

Another vote for RM. In my day job I own a fulfillment company and unless it is going with a courier (APC is  my choice for that) I send everything with RM. In fact when we onboard new clients I will not quote for anything else. No company is perfect and RM will face challenges in the near future, but RM are the best there is out there balancing value for  money and service levels. 

Hope this helps.

Carol