Thank you for your thought out reply, it is appreciated.
I was just trying to establish that ebay can no longer remove feedback ratings under any circumstances. A kind private message has established that to be incorrect.
You need assurance as to why a 61 year old private seller, ebay account held for 23+ years, wrongly forced to change to a business account, has to justify himself against feedback abuse from a private seller, really a legitimate business when ebay themselves agree to remove such feedback, well you asked for it:-)
The return was presumably through simple delivery, so the terms must work both ways, hence the email and I have had several similar recently.
This buyer and to be accurate, as well as a business seller charading as a private seller, he is selfish, ungrateful, dishonest and ungrateful, a typical 20 something who thinks the world revolves around him and his requirements; I do not subscribe!
He bought an electrical car part off me that had been cleaned, refurbished and tested, sold with a guarantee. The first I heard from him was a premature case raised where delivery was not exactly on the date suggested, Royal Mail failure of course as despatched at the earliest opportunity. He obviously has an issue with his MX5 sportscar and I know these cars well, so take the opportunity to call and speak about the actual issue he is struggling with. He has been chasing a supposed electrical issue for some time and this part is at the end of his list having spent considerable money and time pursuing. I have an advisory service that is chargeable and sold on ebay but as a buyer of my part, this is free, so I immediately conclude that as the car runs, this is a fuelling issue, not electrical. Further, when this person explains that various parts have been removed/decommissioned, pinpoint the cause of his problem, down to the exact location.
He insists on fitting my part when it arrives the next day, along with the new seal supplied ,no doubt, although later suggesting that he did not use my seal:-) Anyway it made no difference, proving my point, so the worthless cretin thinks it is fine to just return my part for a full refund and ebay facilitate that with open arms. It is returned as not required for a full refund but obviously postage paid and the part has been fitted and used so I suggest that the return process was abused? I would need to clean the part, replace the used seal and go through the onerous process of fitting to a car and successfully testing, to then relist. I did tell this buyer that postage out and retesting would be deducted from his refund; he objected and that is where I believe, the negative feedback arises. Disturbingly he also does not accept that my MX5 Advisory Service, now payable, was not part of the eventual solution of his problem; a more spoilt and deluded person will hopefully be hard to find:-)
Anyway the part was lost in the process of return, ebay refunded this ebayer in full and the rest is history, thank you for listening.
