Promoted Listings Changes - You Must Be Joking, eBay

[superchallenge]

Email from eBay this morning. 

If I read it correctly, from 24th June, if you use promoted listings and ANYBODY clicks on the ad one time...if the item then sells to ANYBODY ELSE within the next 30 days, you get charged as if the first guy bought it.

That means that if Bob in Scotland clicks an ad and doesn't buy, but Steve from Wales rolls in 29 days later and finds the item in search and buys it without clicking on a promoted listings ad, you get charged because Bob clicked it almost a month ago.

It's all well and good saying "You'll still only pay when your items sell" eBay, but that isn't the point. We pay for promoted listings in order to help find A BUYER, not a browser. If somebody comes in and buys an item organically, then the ad hasn't done its job and we're not paying for it.

We'll be removing all of our promoted listings campaigns later today, as this starts in 32 days, which is extremely underhanded. The reason being that there's a 30-day attribution window, so if Steve clicks on one of our ads this Sunday, on June 24th when Bob buys the item without clicking an advert, we'll get charged.

[pegr-834437]

Give it 2 or 3 weeks and you will get the data. 

[wootton-industries]

As a test I have put 2 items on sponsored listing the results are:

1: No sales

2: Other sellers sponsored items also showing on my sponsored item details page.

I would have thought if you were paying for sponsored adverts, you would at least have no other sellers products advertised in your sponsored ad's details section.

What is the point in paying for sponsored ads if they are allowing or giving advertising space to other sellers products on your sponsored adverts.

[designedinashed]

Because the impressions stats look good and your promoted listings will show on others adverts.

It's all BS manipulated numbers to make it look like your getting ROI 

eBays done 3 dead days this last week shocking figures roll on OCT when i can pull the plug

[juicebitz]

***** WARNING TO ALL EBAY SELLERS USING PROMOTED LISTINGS *****

Tell me who knows this:
When you now create a Priority Campaign and that Listing ID is also in a General Campaign - you are now charged for BOTH - however, on your order/sales breakdown, you will only see the General Ad Fee Deducted. It will not show "Ad Fee Priority", so be aware, this is also deducted, but will not show on the breakdown of the order details from that sale.

It did used to have this information in the past - but now eBay are "Double Dipping" - but this is not made at all clear when you create a campaign as you go through the setup process, nor on their help pages.

I have spoken two two Concierge Advisers today, who in the last couple of months - the company did state that they "DO NOT TAKE BOTH FEES".. and resources online also validated this for me... however, keep reading because this is NOT THE CASE ANYMORE and today they both said that they DO TAKE BOTH, but you cannot see it in the breakdown on the customer order page!!!

• General Campaign (or Promoted Listings Standard): This is a cost-per-sale model. You only pay a fee if a buyer clicks on your ad and then purchases that item (or a "halo" item from your store, in some cases) within a specific attribution window (often 30 days). The ad fee is a percentage of the final sale amount.

• Priority Campaign (or Promoted Listings Advanced): This is a cost-per-click model. You pay every time someone clicks on your ad, regardless of whether or not they make a purchase. You set a daily budget and a bid for each click (CPC, or cost-per-click).

How they interact

When you have the same listing in both a priority campaign and a general campaign, the platforms have a clear set of rules to determine which campaign gets credit and therefore, which one you pay for.

The general rule is that the click takes precedence.

If a buyer clicks on a Priority ad for your item, you will be charged for that click, as per your Priority campaign's CPC bid. If that same buyer then purchases the item, you do not also pay the general ad fee. The sale is directly linked to the click on the Priority ad.

The opposite is also true. If a buyer clicks on a General ad and then buys the item, you are only charged the percentage-based ad fee from the General campaign. You don't pay anything for a "click" on that ad.

So, in summary: you do not pay for both. The ad fee is tied to the specific campaign that received the last click that led to the sale. You are only charged once, based on the rules of the campaign that drove the sale."

A business needs to run with integrity - be clear and transparent about what they are doing and how they wish to conduct their business, but they are clearly not doing this.

Now on their help pages they have added this information to coincide with what they are all now singing at eBay Concierge, that they CAN and DO take both the Click Fee and the General Fee - but it is as clear as mud. I am an intelligent enough person to see that this does not say, simply: "NB: If you are creating a Priority Click Campaign, when that listing also exists in a General Campaign - you will pay for the click as well as the general Ad Fee", or words to that effect.... but no, they kind of go around the houses and only mention something like this, but not clearly within FAQ Point Number 4 (see link below).

https://www.ebay.co.uk/help/selling/listings/promoted-listings-overview?id=5295

I urge all customers to follow this up with eBay and END ALL CAMPAIGNS that exist in BOTH.

Either do one or the other and avoid huge increases in Ad Fees!

eBay is now a dirty, tarnished business in my opinion and everyone should back away from them completely and look at spending money with other platforms, or on your own website. And that is EXACTLY what we are doing.

I will be writing and complaining to eBay Head Office about this and urge all sellers to do the same, and follow up with the following:

To get results for a complaint about dishonest tactics, your best bet is to follow a formal, documented process:

1. Start with a formal complaint to eBay's Complaints Team (the postal address is eBay Commerce UK Ltd., 1 More London Place, London, SE1 2AF, United Kingdom).

2. If the complaint is about money, payments, or your account funds, escalate to the Financial Ombudsman Service.

3. If the complaint is about misleading advertising, unfair terms, or deceptive business practices, escalate to Citizens Advice (who will pass it to Trading Standards).

Always keep detailed records of your correspondence, including dates, times, and any reference numbers. This will be crucial if you need to escalate your complaint to an external body.

Also it may also be worth complaining to the Competition & Markets Authority here:

https://www.gov.uk/guidance/contact-the-cma

Thanks for listening and good luck.