Payment Changes on Private Accounts 2025

[knit-in-styles]

https://www.thesun.co.uk/money/32223100/ebay-introducing-buyer-fee-holding-seller-payments-postage/a...

Interesting read and looks like eBay changing to the same process as Vinted next year.

[bojangled]

Morning @knit-in-styles 

It was hidden deep in the new T&C.

Bit of a discussion on it here :

https://community.ebay.co.uk/t5/Business-Seller-Board/Private-sellers-to-have-sales-funds-held/m-p/7...

along with the planned Simple Delivery.

I’m holding on tight as I think it will be a rocky road, but it is in line with other platforms.

Jo

[knit-in-styles]

Thanks for the link. Sorry, I missed that thread.

[tressygirl]

That's me gone then, and wonder how many will follow 😐 ?

Very sad 😞

How many have printers?  How many have smartphones I believe ( could be wrong ?!),  needed if a QR code is sent if there's an issue with the label?  Yes, I know with phones, that may be a small number,  but I'm in that number, my Nokia brick... no can do!

[bojangled]

@knit-in-styles 

To be honest I’m glad the sun have picked it up, there hasn’t been much discussion about it because it hasn’t been communicated very well by eBay.
Surely it’s better to put it out there, with various other changes coming in such as buyer’s fees, removal of promotional tools for private sellers, simple delivery it’s not going to be easy. 

@tressygirl Simple Delivery really isn’t something I like, as I said in yesterday’s chat the ‘convenience’ is set by eBay without knowing what the buyer has access too on many levels.

I am concerned they will make it mandatory for business sellers too. 
Jo

[tressygirl]

I'm glad too,  papers are picking this up I mean it's a very small number who come to this forum and so the majority will not see these major changes a  comin'.

Wonder how many Private sellers own a printer,  surely not many.

@bojangled 

[knit-in-styles]

I sell a few things on Vinted and for 99% of the sales the buyers selected Inpost lockers for method of delivery. I presume that is the cheapest option as I have never bought on Vinted. Co-incidentally, Inpost lockers have in the last few months popped up outside my local Tesco and just the other week Lidl so they are obviously popular and busy.

The downside is in the very few sales I have had on Vinted, two of the items were picked up from the locker and instead of being delivered to the buyer were returned to me with no reason. One item was picked up at 10am and at 10.03 it was in the tracking it was being returned to me and it took about a week to get back to  me.

[game_raid]

I doubt they will make mandatory for business sellers, most business sellers who sell at volume will have agreed contracts in place with couriers based on volume sent.

There would be a mass exodus of business sellers if they decide to enforce this on us ourselves included.

[nutrafituk]

Thinking just that. I cannot imagine that at all, especially a collection... That would be the last nail in their coffin from their business customers.

[kempseykate]

Amazing, isn't it? The Sun has it - but questions asked last week and this week on the community chat have resulted in 'We have no info, we will let you know when we do'.
The CEO himself said about Simple Delivery being forced on private sellers, but those of us who will be massively affected by this can't get any info on it.

When he made the statement, a clear announcement should have made at the same time - and ebay staff all informed so that they could actually answer our questions.

[wyntersemporium]

I hate the lockers they’re always open even with parcels in. There’s two in my area but in out of places I wouldn’t go to. As would take a £5.00 taxi ride there and back. 
we have a evri in one stop. But some days I cannot get out of the house due to severe pain from my ribs and back. 

[theelench]

Just out of interest, I have no plans to use these lockers and probably couldn't if I wanted to without a smart phone, but at what point does ebay count the purchase as delivered?

They are obviously popular as the first one I saw at the local Lidl has now been doubled in size and one at Sainsbury's has increased in size to the point it's had to be moved because it's now too big for its original position.

One reason must be that buyers are combining their weekly shop with picking up their parcels.  Is a purchase counted by ebay as 'delivered' when its put into the locker by the driver, or when the buyer collects it?  There could be a week's difference between the two leading to more Late Deliveries for the seller?

[knit-in-styles]

On Vinted they class the item as delivered once it is with the buyer. However the buyer has something like 24 hours to report any issues before your money is released so not sure if eBay will do the same if they use these lockers.

The other issue I had before they recently opened new ones in my local Tesco and Lidl was that a few times I went up with a parcel the lockers were full.

[jbrusby]

It feels like all the carriers are rapidly trying to force the locker system onto their customers, even Royal Mail. They're appearing all over the place and multiples at each location - the local garage now has Inpost, DPD and Royal Mail lockers all in a line. I guess it's less hassle for the carriers to deliver lots to one location rather than bother driving to individual houses, but it just puts more work on customers, and sellers, to ensure delivery is successful. 

I've used lockers through Vinted several times and had a range of issues including jammed doors (nobody to contact for help so it just gets returned), parcels getting mixed up and put in the wrong lockers by the courier so you end up with someone else's order (potential data protection issue), getting notification that a parcel has arrived at a locker followed immediately by another one saying it's returning to the depot, and all the lockers being full. They have a very short collection window of 72 hours as well, or less if the courier decides to pick up for return early. 

They're definitely not a foolproof or trustworthy system by any means, and I'd much rather stick with handing parcels to a human and having a human deliver to the end customer for as long as we powerless customers are able to. 

[theelench]

Thanks for replying.

But does Vinted operate like ebay and award the seller a defect if the buyer doesn't collect from the locker until the next time they visit the shop?

Seems even more unfair if ebay starts its delivery calculation from when the seller prints the label it arrives in good time at the locker, but then the buyer takes days to collect it.

Or will Simple Delivery mean that ebays EDDs will disappear and Late Delivery Defects will be a thing of the past for everyone?

[knit-in-styles]

I don't think Vinted has any defects re collection. Like I say above, one parcel was returned to me 5 mins after it was picked up and took over a week to arrive back to me. I then had to repack and resend to the buyer so it probably took 2 weeks to arrive. This information was in all the tracking.

I think the fact once you drop your parcel off in the locker, the tracking starts so Vinted unlike eBay know it is in the system and don't penalise the seller.

Hopefully eBay will get rid of EDDs which are the most ridiculous measure ever to penalise sellers and cause so much stress to both buyer and seller. As long as you despatch within your timescales, that is all that should matter because we sellers are not responsible for Royal Mail or Courier delays with parcels and letters.

Funny, I think when eBay brought in EDDs I think they were trying to compete with Amazon although they could never be on  a par with Amazon re next day delivery. Now, I think they are modelling themselves on the Vinted model.

[terrystoolsbritbikes]

Ebay seems to have yet again put an obstacle in private selling getting paid when buyer says they have received and happy, i as many do not and can not use ebays postal service for proof of delivery, WHAT NOW, do i carry on, i only need NOT to be paid once.

Ihave been with ebay over 20 years seen so many stupid changes but this must be the end for most private sellers, DO EBAY LISTEN OR CARE NOOOOOOO!!!   

[the-online-oasis]

As a private seller myself for the past 20 years or so I will wait and see how it pans out.  I prefer to buy the postage via Ebay UK (pretty silly and uselessly desigend) but sometimes I buy it from the carrier's site itself.  And yes, I do have a printer and will keep it for as long as I can not just for eBay purposes so  I print all my postage labels and stick it on the parcels.

Anyway, I wonder how private sellers will react  if their payments are "on hold/withheld" just because the parcels do not show  "tracked confirmed completed delivery"  I don't think that will go down well with many private sellers .......

[knit-in-styles]

I have this business account and a private account. I also have a Royal Mail business account. If I do sell something on my private account I purchase the postage through my RM business account. I assume I will no longer be able to do this and have to use eBay's postage?

[santlache_sales]

I have been with ebay over 20 years seen so many stupid changes but this must be the end for most private sellers, DO EBAY LISTEN OR CARE NOOOOOOO!!!  

After 20 years then you must surely realise that eBay stopped being a pro-Active company many years ago. 

Instead of eBay being eBay and plowing their own furrow, they spent around ten years doing their utmost to try and copy Amazon, and failing badly, now they are doing the same with the others who are stamping down hard on their toes.

eBay have abused their position for so long as the leading market player, fleecing sellers more and more with an ever dwindling market due to their greed and incompetence. They have totally ruined what in the early 2000's was a highly successful company and a great platform.