You have to select the categories of packing materials you use and then fill in the quantity , in most cases of small business you wont use more then the minimum amount , you pay for far more then you ever send but its there minimum price , once you have done that , you then have to go to the german website for the recycling , lucid will provide that , then you select lucid as your recycle partner and fill in the amounts again , it sounds hard but it takes minutes and is very easy to follow , english language button of cause