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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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  • 0 replies
  • 3 kudos

SHIPPING TO IRELAND PROBLEMS

returns, Any one else having items to ROI being rejected by customs, sent a badge and a novelty coin and both have been rejected by Irish Customs as having "failed Electronic customs clearence " sent via Post Office with customs label etc ???

Searching By Category Issue With Postage Cost

I’ve just been browsing one of my categories, saw a listing I have up and was horrified to see the postage displayed within the results is Special Delivery cost at £7.20. I offer Free P & P, with options to upgrade.Checked the listing and all is well...

Appealing return reason advice!

Hi, Looking for some advice, currently have a return request on shoes that are `not as described` basically do not fit, photo`s of the tags etc were in the listing but the buyer has selected `not as described` rather than `does not fit` I`m unsure ho...

And Today's Stupid Seller Award Goes To...

Me.I 've just packed a heavy item and put the box on the kitchen chair to take the weight while packing. Putting part of the box over the edge of the chair so I can wrap tape around it I found out that I have wrapped the cushion pad to the bottom of ...

EDD's & Royal Mail

99% of what I send is RM letter & large letter. I use RM's click & drop which imports the orders from ebay & then automatically sends back to ebay a "tracking" number for the large letters. RM large letters are NOT tracked but ebay are using these "t...

User avatar by • Helper
  • 758 Views
  • 13 replies
  • 0 kudos

Where did my earnings disappear to ?

This is my latest postcard sale to a German buyer. My own comments are in brackets.What your buyer paidItem subtotal£4.00 (the postcard sold for £4.00)Postage£7.90 (for some illogical reason, the German buyer wanted the item tracked)VAT*£2.26 (obviou...

Resolved! Mystery - RM tracking photo not the parcel I sent

If anyone can shed any light on what has happened here I'd be so grateful! At a bit if a loss as to how to deal with it? Sent an expensive £70 toy Dalek via tracked Royal Mail 48 this week. Buyer emails me to say a parcel has turned up from me with s...

New reporting system

As with the new move by eBay to give private accounts free listings has anyone been able to report accounts that are clearly business, Im not meaning Jeff selling his collecting but the ones that are so painfully businesses that even a blind man gall...

User avatar by • Advisor
  • 3509 Views
  • 58 replies
  • 5 kudos

Royal Mail postage policy change

Does anyone know if Royal Mail have updated their policy on "underpaid" items using a first class stamp? Before the latest round of price increases Royal Mail would happily accept a first class stamp as payment for a second class service. However in ...

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