How can I make a complaint about Ebay customer services?

I am very dissatisfied with Ebay customer service advisors.  I would like to make a complaint and would like to know how to do this?

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How can I make a complaint about Ebay customer services?

Am trying to get question taken down

 

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How can I make a complaint about Ebay customer services?

You cannot post that kind of information on the forum.

You need to speak to support.

 

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How can I make a complaint about Ebay customer services?

Tell me about it! Ive been robbed because re complaints/returns, all you get is a robot that doesnt give you an 'other' subject so you're forced to go through some irrelevant nonsense that gets you nowhere....Im robbed because I received a disgraceful product,nothing like expected, but because I couold only proceed with a refund by attaching hotos, but |I dont have them right phone etc & knowledge to know how to attach, I'm stopped at the first hurdle so there my chance of a refund stops!! I will NEVER  use ebay again , A huge muli-million outfit whuch is incummunicado!! I didnt know  you cant communicate by phone or even email.....Unlike Amazon|: Amaazon deserves every penny because every aspect of using it is simple, they have customer service phone lines, easy to use emails,   easy, often free returns etc.  If I, as a techno dynasaur in my 80s can use amazn without stress, it theyve given much tintelligent hought to ease of use & deserve their millions.

Message 303 of 312
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How can I make a complaint about Ebay customer services?

I too would like the answer, I had a fraudulent  seller steal money from me by providing a tracking number for a parcel to another customer, met eBay’s requirements do the found in his favour, despite me no providing proof the package was too small, too light and went to a totally different address, I couldn’t provide exact address but postcode delivered to was another town on a completely different island 😡😡😡😡😡😡😡

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How can I make a complaint about Ebay customer services?

EBay are complicit in helping scammers to fraud  their sellers though. Blatantly don’t even follow their own laws never mind the laws of this country. This simply do as they please and whatever generates the most money for their shareholders. 

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How can I make a complaint about Ebay customer services?

They are also complicit in helping buyers be fraudulently scammed and
robbed, the seller only has to provide ‘a’ tracking number and prove the
delivery to the tracked parcel happened. It does not matter that the parcel
has gone somewhere completely different or in fact be addtessed to somebody
completely different. This has happened to me twice now. Second time I was
able to prove the package could not possibly have held my item both by
dimensions and by weight. I could also prove it was delivered not only to
the wrong postcode (in the same province of Spain) but also to a completely
different island! This was irrelevant as far as eBay are concerned. I am
now going to have to try and get a police fraud case under way, along with
take the matter higher up with eBay.

Remember, Never drive faster than your angel can fly!
Message 306 of 312
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How can I make a complaint about Ebay customer services?

Yes I've been there myself eBay said that it had been delivered.
And I was waiting weeks for it not turning up. And I've just had the same
issue with a dvd I paid for last month. And that also as not turned up
getting fed up with eBay.
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How can I make a complaint about Ebay customer services?

They did it with a Blu-ray player a few years back too, that guy sent it
from Germany to a friend in Germany, I told them it’s supposed to be
delivered to Spain! Unfortunately I didn’t pursue that one, I’m doing it
now out of principle 😡😡😡

Remember, Never drive faster than your angel can fly!
Message 308 of 312
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How can I make a complaint about Ebay customer services?

I too have had enough of Ebay. I sold something for over £200

and they will not pay me out. The lost to me is quite a lot.

What can you do?

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How can I make a complaint about Ebay customer services?


@oldglamour wrote:

I too have had enough of Ebay. I sold something for over £200

and they will not pay me out. The lost to me is quite a lot.

What can you do?


It's impossible to say why you have this hold but can see that you have returned to selling after a long break.  Have you fully registered with eBay's Managed Payments?  Provided your bank account and had this verified with 2 micro deposits?  It does take a few days to process,  and can hold up your payouts if not correctly registered,  see here:

 

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

 

@oldglamour 

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How can I make a complaint about Ebay customer services?

hi am sorry about your lost ebay is a law on there own it dont matter to them you cant do much has they our outside the uk


dont use ebay they mess with acounts
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How can I make a complaint about Ebay customer services?

I'm going to assume that English isn't your first language....

 

However, Ebay UK is a UK company, so I really don't see how you got to that they are outside the UK?

Makes no sense.

And if you have worked within the rules, there is generally plenty that you can do.

Ebay only mess with accounts, if the account has done something wrong.  They have no reason to otherwise, as it will only lose them income.

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