Fixed fees on multi item orders

[don.g.ovany]

Hi

I'm getting an increasing number of instances where customers buy several items, pays for each individually and hence I get several eBay fixed fees of £0.36. Many of these happen when I send an offer to watchers. 

Is there any way to

a) encourage use of shopping basket or

b) claim back such fees from eBay.

I've tried things like buy 3 get one free in the past but to limited success.

Many thanks in advance

[jonatjonatjonat]

You can write as much as you want in the descriptions, include promotions all sorts.

There is a significant percentage of ebay customers who have always purchased everything individually and refuse to change from this approach.

[4_bathrooms]

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@don.g.ovany wrote:

Hi

I'm getting an increasing number of instances where customers buy several items, pays for each individually and hence I get several eBay fixed fees of £0.36. Many of these happen when I send an offer to watchers. 

Is there any way to

a) encourage use of shopping basket or

b) claim back such fees from eBay.

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a) You can use Discounts Manager to offer per-order discounts that are applied to the buyer's basket based on order total, number of items etc. This information is conveyed to buyers but it wouldn't hurt to highlight the discount in the listing description. The one potential problem is some buyers will still not use the basket, purchase individually then expect you to refund the equivalent discount after completing their purchases. This is why it helps to clearly point out in the listing description that the discount is only available if the items are added to the basket and purchased as a single order.

b) No, it is a fixed charge per order.