I recently sold an item and about 5 days after posting 2nd Class Post the buyer opened a 'not received case'.
No enquiry to me , direct thro' ebay ...which I think is bad manners and not how I tend to work.
I immediately wrote to him explaining that delays do occur with Royal Mail especially at holiday periods/bank holiday times and asked if he could update me in 3 days time and if it still hadn't arrived I'd send out a replacement item by 1st Class Post. Fair? I think so.
No update came through from buyer, indeed no response at all despite 3 attempts by me. Total silence.
I then decided to ask ebay to intervene , i.e. see if they can get a response for me.
What did ebay support do?
They refunded in full and put a 'case closed without seller resolution' mark against me.
So .... now the buyer has a full refund .... and probably the goods as well.
Before anyone says I should have paid for a tracked service, ebay is run on trust and with ebay fees and Royal Mail costs there is no margin room for a tracking service.
I feel very let down by ebay who should have to my mind asked the buyer to respond to my 'has it arrived yet?' note before crediting.
Seems to me that any one who wants free goods on ebay just has to open a dispute and then clam up.
Bingo! Product and money back.
Little wonder there is so much seller dissatisfaction with ebay out there.
