Courier lost the parcel

[*urjewellery*]

Once again a parcel sent to eBay Global Shipping was sent to the destination country via Pitney Bowes (Hungary in this case) has gone missing. It was handed on to the local courier company who tried to deliver it. The parcel was scanned "buyer wasn't in to receive it" but 1 day later the courier company scanned the parcel as 'LOST'. 

eBay are pretty disinterested as all they do is give the standard 3 options of: contact customer, update tracking or give refund. Royal mail will not entertain a refund as they held their contractual part of the bargain on my postage by delivering to the Staffordshire warehouse. The last time one went missing in Germany via GSP, automated messages bounced around for weeks.

[gsm.commerce]

You are not responsible for loss after the point the item gets to the UK GSP centre, last time I had this kind of thing happen I just spoke with eBay by phone and they refunded the buyer for me from their coffers. 

That is one of the major benfits of the GSP, years ago sending stuff to Italy was always fraught with anxiety as shipping there was so sketchy.

[*urjewellery*]

Oh yes indeed to your comment about Italy. The buyers are keen but the domestic delivery services are indeed 'hit & miss'. I sent a £1200 micro mosaic panel to Italy and it never turned up. Eventually the new buyer found it at the local bar where the postman had just decided to leave it there.

[papso22]

You have to make it clear to ebay that the parcel went missing on the international leg of the GSP journey, i.e the one they are responsible for, otherwise they will treat it like any INR case.

[*urjewellery*]

Does anyone have a number to call for CS? The only time I've ever spoken to someone at eBay was over a change of banking details and they called me.

[moldosgifts]

eBay Customer Service

They call you these days