On 10 June 2019, the "New - other (see details)" item condition label will be renamed to Opened - never used.
Renaming to “Opened - never used”
When selling on eBay, item condition options vary between different categories to appropriately describe the type of item. “New - other (see details)” is used in some categories to describe items which are as close to brand new as possible but suffer from slight imperfections, such as not coming with the original packaging.
However, the naming of this label has sometimes led to misunderstandings between buyer and seller, resulting in “Item not as described” returns which can impact your Service metrics.
On 10 June 2019, any items currently listed as “New - other (see details)” in certain categories will be automatically updated to the new “Opened - never used” item condition label. As announced in the US in February 2019, any of your items listed directly on eBay.com were already updated in March.
Applicable categories
The item condition options available for listings vary by category and this change applies to the following only. Please note that if the “New - other (see details)” item condition wasn’t available for a category, the “Opened - never used” label won’t be available either:
- Electronics:
- Sound & Vision
- Computers, Tablets & Network Hardware
- Mobile Phones, Smart Watches, Accessories & Communication
- Video Games & Consoles
- Cameras & Photography Equipment
- Musical Instruments
The item condition options available for listings in other categories won’t be changing. You can find our item conditions by category here.
“Opened - never used” defined
So you know the appropriate scenario for selecting “Opened - never used”, the official definition is as follows:
An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item may include original accessories. The item may be a factory second (i.e. it has a small flaw that does not affect the operation of the item such as a scratch or dent). See the seller's listing for full details and description.
When listing, please make sure you give full details of the item’s condition in the free text field as well as giving details in the description field. This is especially important if there is any damage to the item.
Next steps
On 10 June 2019, this change will be automatic and we’ll update your existing listings for you. If you believe the “Opened - never used” label is no longer appropriate for your listing, please change it to a more appropriate label, such as “Used” or “Seller refurbished”. Just remember that the labels vary by category.
This change applies to listings of both private and business sellers.
