08 February, 2013 | 11:28AM GMT
Hello,
From February, you'll be able to specify the following returns information when listing your item:
- Returns time frame (how long the buyer has to return the item - now at least 14 days)
- Who pays for return postage (you or the buyer)
These new drop-down options make it simpler for you to manage the returns information on your listings, and give buyers clear, consistent information about a seller's returns policy. Later this year, we'll require business sellers to enter this information for all listings.
These fields will be available on eBay selling tools including the Advanced sell ('Sell Your Item') form, bulk editing and relisting in My eBay, Turbo Lister, and Selling Manager/Selling Manager Pro.
Offering returns is good business
All sellers on eBay must specify a returns policy for their items, whether your policy is to accept returns or not. Research shows that buyers appreciate the peace of mind of shopping from sellers who offer returns, and that items with a clear returns policy typically sell better than items without one.
If you trade as a business, you're legally obliged to sort things out for your buyer if an item is faulty, arrives damaged or is not fit for its purpose. A consumer buyer also has the right to return an item to you if they change their mind. Learn more about your legal obligations as a business .
Minimum time frame for returns
We are setting 14 days as the minimum period that sellers can specify for accepting returns. While this is a longer time frame than the 7-day cancellation period that applies under current UK and Irish distance selling rules, a 14-day returns period will be required under UK and Irish selling regulations that will become effective in December 2013.
We've decided to apply these standards early as part of providing the quality of service that buyers have come to expect when shopping online, and ensuring they feel confident buying on eBay.
Learn more about specifying your returns policy.
Regards,
The eBay Team
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